Known issues in Acquia Cloud

This page describes known issues in Acquia Cloud:

  • Some Drupal modules are not supported on Acquia Cloud
    The design of the Acquia platform can sometimes cause incompatibilities with Drupal contributed modules. Some Drupal modules are not supported on Acquia Cloud; these are listed in Modules and applications incompatible with Acquia Cloud. Other modules can be used on Acquia Cloud, but may require caution or special configuration; these are listed in Modules to use with caution on Acquia Cloud.
    For information about other software that is incompatible with Acquia Cloud, see Unsupported software.
  • Varnish header limits

    Drupal 8 and certain contributed modules can increase the size of headers sent out with each response. On Acquia Cloud, the soft limit is a combination of up to 60 individual headers and up to 23KB of header data. Requests which exceed the soft limit may serve 503 status codes from Varnish and 200 status codes from the Apache web server. For more information, see the Varnish header limits knowledgebase article.

  • Drupal 8.4 and Drush
    Websites running Drupal versions 8.4 or later must be built using Composer, and updating using Drush will no longer be possible.
  • Failures when running update.php with Drush

    Attempting to run update.php on Drupal 8 will fail with the following error message: In order to run update.php you need to either be logged in as admin or have set $settings['update_free_access']
    Workaround - Use one of the following methods:

    • Run drush updbs to complete database updates.
    • Whenever you need to run update.php, use your browser's cookie manager to grab the session cookie from your current authenticated Drupal session, and then remove the leading S from the session name.
    • If you are running updates on your Dev or Stage environments, temporarily disable HTTPS while running updates.
    • Edit your settings.php file to temporarily set $settings['update_free_access'] to TRUE during your updates.
    • ADVANCED - Add the following code to your update.php file (directly following the use statements) to force Drupal to acknowledge the X-Forwarded-Proto value when determining if the request should be treated as HTTPS:

      if (isset($_SERVER["HTTP_X_FORWARDED_PROTO"]) && $_SERVER["HTTP_X_FORWARDED_PROTO"] == "https") {
        $_SERVER['HTTPS'] = 'on';
  • Deployed branches cannot be deleted
    Acquia Cloud does not allow you to delete branches that are deployed to an environment. If you attempt to delete a branch from the command line, an error message similar to the following will be displayed:

    remote: Operation rejected:
    remote: Git branch or tag test_branch cannot be deleted because it is currently deployed to
  • Acquia Connector request timeouts

    When a Drupal website is connected to an Acquia subscription, it sends heartbeat requests during each cron run. By default, cron runs at the beginning of each hour, which can cause the Acquia subscription service to receive thousands of simultaneous connections across all subscriber websites. This can cause some requests to timeout.
    Workaround - If your subscription service is experiencing timeouts, Acquia recommends that you modify your cron runs to not begin at the start of the hour.

  • Altering the $databases array causes connection errors
    Websites altering the $databases array in settings.php to enable third-party database connections may experience connection errors when the connection setup is delayed in settings.php. For help, see Modifying the database connections within Drupal.
  • Deprecated memcache class in PHP 7
    Memcached support in PHP 7 environments is provided by the php-memcached extension. This provides the memcached PHP class for interacting with Memcached storage. It does not provide the memcache (no d) class, which was previously provided by the PECL memcache extension in PHP 5.x environments.
    This should not affect most users, as the Memcache API and Integration module supports both classes. However, other tools may rely exclusively on the deprecated memcache class, which can cause website issues if PHP is upgraded to version 7. If you use SimpleSAMLPHP, be aware of the work being done to address this issue.
  • Legacy alerts from New Relic fail with the removal of TLS 1.0
    Legacy alerts from New Relic fail with the removal of TLS 1.0 from Acquia systems. For help in updating your alerts, see: Transition from legacy alerting to New Relic Alerts and Availability monitoring (legacy).
  • Git checkouts fail after reporting non-existent changes to binary files

    Git checkouts fail with the following error when non-text files contain a specific byte sequence and are not explicitly defined as binary files: Your local changes to the following files would be overwritten by checkout. Please, commit your changes or stash them.
    Workaround - Edit the following section of your .gitattributes file:

      # Auto-detect text files, ensure they use LF.
    *         text=auto eol=lf

    and then make one of the following changes:

    • Remove the line beginning with *
    • Remove the eol=lf text
    • Ensure that a specification line is added for every binary file extension used in your repository
  • Error message when pushing code to Git

    When attempting to push code, some users may encounter errors similar to the following:

    remote: error: insufficient permission for adding an object to repository database ./objects

    This can happen when a directory is owned by the root account instead of than the siteuser account. Contact Acquia Support to correct the directory's ownership settings.

  • Using Midnight Commander can cause gluster service interruptions

    Acquia Cloud Enterprise customers who use GNU Midnight Commander can experience service interruptions when trying to access their GFS mount. Because of this, Acquia currently recommends that you do not use this software with your Acquia-hosted websites.

  • Importing a site archive from a local file

    The Acquia Cloud interface does not support importing a site archive from a local file using the UI. Instead, you can import a site archive from a URL or import using Drush.

  • Database table prefixes in Drupal 8 are not supported

    Acquia Cloud does not support the use of table prefixes in databases on Drupal 8.

  • Using the Minimal installation profile for Drupal 8
    Acquia Cloud does not support the Minimal installation profile for Drupal 8 using the web installer. If you install Drupal 8 using the Acquia Cloud interface, the Minimal installation profile will not be available. Installing the Drupal 8 Minimal profile using Drush will work as expected. If you install Drupal 8 core from a tarball that includes the Minimal installation profile in the Acquia Cloud interface, you must first enable Live Dev on the environment in which you are installing Drupal, or else the installation will fail. Enabling Live Dev first allows you to install Minimal in Drupal 8. Drupal will change its settings.php file during this process, so afterwards, you will need to SSH into your server and commit the changes to Git .
    Importing a Drupal 8 application into Acquia Cloud after it was installed elsewhere using the Minimal profile (for example, using Acquia Dev Desktop) will not cause problems.
  • Theme change issues with Twig caches on Drupal 8

    Drupal 8 applications on Acquia Cloud Enterprise can experience issues where cached Twig templates fall out of sync on different web server instances when changes to themes are being made and a code deployment has been performed. The problem arises from having separate copies of the compiled Twig templates on each web server instance and a related Drupal core issue.
    Workaround - When you make changes to themes in Drupal 8 applications on Acquia Cloud Enterprise, connect to each web server instance, and then run a command similar to the following to remove the outdated Twig templates:

    drush @[sitename].[prod] --uri=http://[site_URL]/ ev '\Drupal\Core\PhpStorage\PhpStorageFactory::get("twig")->deleteAll();'
  • Backups page may not list all available backups

    The Backups page in the Acquia Cloud interface lists recent backups for the Acquia Cloud environment. However, there is a delay between the time when backups are created and when they are added or removed from the Backups page. As a result, the most recently created backups may not yet be listed, while older backups that have been replaced and deleted may be listed, but not in fact be available for download or for restoring the database.
    Workaround - You can connect to your server using SSH, SFTP, scp, or rsync, and download the backup files from the /mnt/files/[site].[env]/backups directory. For more information, see Downloading database backups from the command line.

  • PECL uploadprogress module doesn't work on Acquia Cloud

    The PECL uploadprogress module is installed on Acquia Cloud, but does not currently work.

  • AuthUserFile in .htaccess is not supported
    The AuthUserFile directive in the Apache .htaccess file sets the name of a text file containing a list of users and passwords for user authentication. Using AuthUserFile is not supported in Acquia Cloud, since its value must be either an absolute path or a path relative to the server root, and therefore won't work across different Acquia Cloud environments.
  • SymLinksIfOwnerMatch in .htaccess is not supported
    Due to the configuration of directory ownership and permissions for your Acquia Cloud application's codebase and files directories, use of the SymLinksIfOwnerMatch option in your application's .htaccess file will prevent your web server from being able to access any of the assets in your files directory. The FollowSymLinks option should be used instead.
  • The server resize Cancel button does not always work

    In the legacy Acquia Cloud interface, when a user clicks Resize and then clicks Cancel, occasionally the cancel button does not dismiss the dialog box.

  • Some environment names in the updated Acquia Cloud interface have changed
    After the updated Acquia Cloud interface was released on December 13, 2016, in a few cases some environment names changed to unexpected values.
    Workaround - Simply rename the affected environment to use the desired name. For information about how to rename an environment, see Working with environments.
  • zlib "freed prematurely" message when inspecting tasks

    When inspecting the output of any successful or failed task, the final line is:
    zlib(finalizer): the stream was freed prematurely.
    This message in the task's output does not indicate a specific issue, and can be ignored.

  • Link to application's modules page does not work

    The Acquia Cloud user interface displays a message that previously linked to an application's module page. This function is unsupported in the current user interface.

Contact supportStill need assistance? Contact Acquia Support