Managing domains

After you create or import your application into Acquia Cloud, you can access each of your application's environments using its default domain name. An environment’s default domain name is based on its application name (for example, the domain name for a Production environment could be You should then configure a DNS domain name for the Production environment, such as, and configure DNS records to use your public IP addresses, rather than using the default domain name.

To view the domain information for an environment, go to the Applications > [Environment] > Domains page.

Domains page

Note that when each environment is created, it is provisioned with a single custom Acquia Cloud subdomain with a name that ends in After creation, Acquia Cloud subdomains cannot be changed, and additional custom Acquia Cloud subdomains cannot be added to an environment.

After you add a domain name to the Production environment, the Acquia Cloud load balancers can send incoming requests to your application for that domain name. Your DNS provider has to point your domain names to the IP address of the environment (Dev, Stage, or Prod) so that requests for that domain name are directed to Acquia Cloud's load balancers. You can also add domain names to your Development and Staging environments.

Viewing your IP address

The IP address of each of your environments is on the Domains page.

Acquia Cloud Professional accounts have a single IP address for all three environments. Acquia Cloud Enterprise accounts can have multiple addresses.

Adding a domain name

To add a domain to one of your application's environments, complete the following steps:

  1. On the Domains page for the environment into which you want to add a domain, click Add Domain in the upper right.

    The add domain icon

    The Add a domain dialog box appears.

  2. In the Domain to add field, enter the domain name without the protocol header. For example, use instead of
  3. Click Add domain.

If you want to make your application available to multiple related domain names (such as and, individually add each domain name. Otherwise, you can use the wildcard character ( * )in a single domain entry to allow for subdomains.

Customers with many domains may have several pages of domain names displayed on their Domains page. You can either use the pager to browse for a domain, or use the Filter Domains field to search.

Checking domain status

You can determine whether your domain name is properly resolving to your Acquia Cloud website. On the Applications > [Environment] > Domains page, click the Status link for the domain. Acquia performs a DNS lookup for your domain name and displays one of the following status messages:

  • DNS resolves to Acquia - This means that your DNS settings and Acquia Cloud are properly configured.
  • DNS doesn't resolve directly to Acquia - This means that your DNS provider is pointing your domain name to an IP address different from your Acquia application. The Domain Status report displays the IP address and any alias found for the domain name. This status is normal if you use a CDN with your website. Otherwise, your domain name and DNS settings may be misconfigured.
  • DNS does not resolve - This means that you have not set up the domain name with any DNS provider.

If your domain name doesn't resolve to your Acquia application, or if it doesn't resolve at all, be sure that you have followed the instructions in Pointing DNS records to your public IP addresses.

Removing a domain name

To remove a domain from an environment, complete the following steps:

  1. Go to the Applications > [Environment] > Domains page.
  2. Find the domain that you want to delete, and then click Remove for that domain.
  3. To confirm your choice, click Remove.

Managing your application's Varnish cache

Each domain name associated with your account has its own Varnish cache to speed page access.

If your application supports Varnish caching, clearing these caches ensures that anonymous website visitors are served the most up-to-date version of your application after you make any changes.

To clear the Varnish cache for a domain name, click the Clear Varnish link for the domain. For more information, see Using Varnish.

Search indexing is blocked for domains

Since applications that use the default domain name ending in aren't intended to be publicly available, Acquia Cloud uses a robots.txt file to disallow indexing of those domains by search engine robots. Robots that reach your application using your DNS domain name, such as, will operate normally and will be able to index your application for searches.

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