Configuring performance monitoring tools

Acquia Cloud provides configurations for the New Relic application, a performance monitoring (APM) tool that you can use with an environment.

About New Relic

New Relic Application Performance Monitoring (APM) is a web application performance management tool that lets IT teams monitor live Drupal (and other PHP) applications, troubleshoot issues, and tune for optimal performance.

Configuring the application performance monitoring for an environment

To configure New Relic as the APM tool for an environment, complete the following steps:

  1. Sign in to your Acquia Cloud account.
  2. Select an application.
  3. Select an environment, and then click Configure.
    The Performance monitoring section includes the New Relic Pro Account ID.

    New Relic account ID

  4. Send an email to from the account owner's email address that includes the following information:
    • Your full name
    • Your company name
    • Your New Relic Pro Account ID
    • Your company's email address

Work with New Relic to create an account and obtain product keys, and follow the New Relic process to handle both onboarding and billing.

Your server will be provisioned with a key, and New Relic will provide you with access to your data.

If you already have a Professional-level subscription or above, you can create a Support ticket to have your New Relic key applied to any non-production environments. However, if your non-production environments are on shared hardware, the performance data provided by these environments could be skewed by the activity of other websites on the instance during periods of high activity.

If you have your own New Relic key, you can create a Support ticket to have it manually installed on any of your environments.

New Relic multisite capabilities

New Relic can be used with multisite installations. See Using New Relic monitoring in a multisite environment for details. If you are using Acquia Cloud Site Factory, see the Acquia Cloud Site Factory users section of that article.

Compatibility statement

Acquia Cloud is compatible with only the Application Monitoring services provided by New Relic. Acquia does not support New Relic Server Monitoring services, or any plug-ins.

Acquia does not support the installation of New Relic on any non-web instances, except for dedicated search instances. While New Relic routinely make updates to their services and periodically adds new features, Acquia updates the versions of this service running on Acquia Cloud at most twice per year. This allows us to thoroughly test updates when they do occur, and it helps us to ensure that any new features or feature changes included in these updates are in a stable, non-beta state prior to release.

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