Configuring performance monitoring tools

Acquia Cloud provides configurations for the New Relic application, a performance monitoring (APM) tool that you can use with an environment.

About New Relic

New Relic Application Performance Monitoring (APM) is a web application performance management tool that lets IT teams monitor live Drupal (and other PHP) applications, troubleshoot issues, and tune for optimal performance.


  • This does not include the New Relic Server Monitoring service, which is not supported on Acquia Cloud.

  • For issues with legacy alerts failing, see Legacy New Relic alerts.

  • By default, the Acquia Support team does not have access to subscribers’ New Relic accounts. To enable Acquia Support to access New Relic for your applications, add the following email address to the list of users associated with your New Relic account:

Configuring New Relic performance monitoring for an environment

To configure New Relic as the APM tool for an environment, complete the following steps:

  1. Sign in to your Acquia Cloud account.

  2. Select an application.

  3. Select an environment, and then click Configure.
    The Performance monitoring section includes the New Relic Pro Account ID.

    New Relic account ID

  4. Send an email to from the account owner’s email address that includes the following information:

    • Your full name
    • Your company name
    • Your New Relic Pro Account ID
    • Your company’s email address
    • Your account ID for your existing, paid New Relic APM subscription, if you have one.

The next steps depend on your whether or not you have an existing New Relic subscription:

  • If you are new to New Relic and do not have a paid Application Performance Monitoring (APM) subscription
    New Relic will contact you to discuss the subscription that fits your needs. You will be given temporary access to your data in the New Relic Pro account during this evaluation period. After you purchase APM, you will be provided indefinite access to your New Relic pro account, until you choose to cancel your paid APM subscription.
  • If you already have a paid APM subscription
    Include your APM account ID in your email to New Relic. New Relic will make the New Relic Pro account a sub-account of your existing, paid New Relic account, which will enable your existing subscription to monitor your Acquia environment. You may need to purchase additional licenses, depending on how large your Acquia environment is and whether your current licenses are able to accommodate the additional hosts.

If you need to remove the New Relic code from your website due to a conflict with JavaScript included in your codebase, contact Acquia Support.


If your non-production environments are on shared hardware, performance data provided by these environments may be skewed by the activity of other websites on the instance during periods of high activity.

Additional features

In addition to monitoring your production website, enhanced capabilities are also available:

Non-production environments

Your non-production Acquia environments can also report to your existing paid New Relic account. To set this up, create an Acquia Support ticket.

New Relic multisite capabilities

New Relic can be used with multisite installations. See Using New Relic monitoring in a multisite environment for details. If you are using Acquia Cloud Site Factory, see the Acquia Cloud Site Factory users section of that article.

Using New Relic to monitor Drush

You can use New Relic to monitor Drush and its use of external calls by adding this code snippet to your drush.ini file:

where the [LICENSE_KEY] is your New Relic key, and [sitename].[env] is the environment that you want to monitor.

Compatibility statement

Acquia Cloud is compatible with only the Application Monitoring services provided by New Relic. Acquia does not support New Relic Server Monitoring services, or any plug-ins.


Acquia can not make changes to the New Relic agent on a per-client basis.

Acquia does not support the installation of New Relic on any non-web instances, except for dedicated search instances. While New Relic routinely make updates to their services and periodically adds new features, Acquia updates the versions of this service running on Acquia Cloud at most twice per year. This allows us to thoroughly test updates when they do occur, and it helps us to ensure that any new features or feature changes included in these updates are in a stable, non-beta state prior to release.

Contact supportStill need assistance? Contact Acquia Support

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Boston, MA 02109
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Phone: 888-922-7842

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