Even before you engage with the Acquia Ready team, you can undertake a few activities to prepare your teams and your application for an efficient and low-friction onboarding process.
Preparing your website
|Review your subscription||You can access and review your subscription even before we conduct the welcome call, network walkthrough, and technical review. Write down any questions you have, so we can focus on the right topics with you.|
|Locate and bookmark Acquia’s online documentation||Acquia has an extensive knowledge base. A good place to get started is the Acquia Cloud documentation.|
|Review our online training courses||Acquia offers training covering key platform and Drupal concepts.|
|Install Acquia Connector||Acquia Connector allows your application to connect to Acquia’s network to enable Acquia Insight, Acquia Search, and other key features of your subscription. This activity is included with Acquia Ready Concierge service.|
|Install Memcached||This activity is included with Acquia Ready Concierge service.|
|Enable New Relic||Enabling an application performance monitoring tool like New Relic is a critical step in getting your application ready for testing and launch. Your Acquia Ready team can help you with this.|
|Ensure your Drupal core and contributed modules are up to date||Keeping your code up to date is a critical maintenance task that you should be performing regularly. The Acquia Ready team applies security updates where needed, but to get a head start on the process, you can do this in advance of engaging us.|
|Validate your caching strategy||Acquia leverages Varnish Cache to ensure your application is highly available and scalable. You should plan your caching strategy carefully, and you should avoid building features that prevent your application from being cacheable.|
|Validate your search requirements||Acquia Search wraps Apache Solr. If you already know you will rely upon a particular version of Solr, or if you have customizations in your Solr configuration, you should work with us to ensure those customizations are compatible with Acquia Cloud.|
|Plan for SSL||Understand your security and privacy requirements. Be clear about your options for SSL and supporting modules.|
|Plan for load testing||Acquia requires at least 48 hours of lead time for many load test-related activities, including load test balancer provisioning, site review, and load test analysis.|
You may also find some of the suggestions outlined in Preparing your site for Acquia Cloud helpful. Your Acquia Ready will help you with some of these tasks, but you should evaluate your applications individually.
Engage with Acquia Ready
Once you engage with Acquia Ready, the following activities are critical to a successful onboarding. Your COM guides you through these activities, but please pay close attention to all requirements, as some of these activities are time sensitive and need careful planning to complete successfully.
|Provision subscription and hardware||Within two business days of final order receipt||Acquia Ready|
|Attend welcome call||Within three business days of welcome email deployment||Acquia Ready, with business stakeholders|
|Perform network walkthrough||Can be combined with technical review call (below)||Acquia Ready with development team and other technical stakeholders|
|Perform technical review call||Minimum two business days before initial migration. Can be combined with network walkthrough (above)||Acquia Ready with development team and other technical stakeholders|
|Perform initial migration (available with optional Migration Services add-on)||Validated by Customer Onboarding Engineer (COE) upon receiving access||Acquia Ready|
|Perform intermediate migration (available with optional Migration Services add-on)||Validated by COE and dependent on development timeline||Acquia Ready|
|Inform Acquia of plans to load test||Minimum of four business days before scheduled load test||Development team|
|Perform code freeze and site review||Minimum of two business days before scheduled load test||Acquia Ready conducts site review. Development team finalizes all changes prior to site review|
|Perform load test||Minimum of seven business days prior to scheduled website launch to allow opportunity to remediate any discovered issues||Development or load testing team|
|Perform load test analysis and recommendations||Up to two business days after load test||Acquia Ready|
|Launch website||Provided by customer||Customer|
During your Acquia platform walkthrough, Acquia Ready shows you how to contact Acquia Support. Most of your day-to-day access to our team is conducted through tickets to ensure all communication is recorded and trackable. Our support engineers are able to answer all questions about the Acquia Cloud platform and Drupal best practices.
If you bought Concierge-level or migration services, an Acquia Ready engineer may be able to make certain modifications to your application on your behalf. However, Acquia Ready is not able to engage in development services, including any direct modification of code on your servers.
In addition to support tickets, we encourage you to set up advisory time to discuss Drupal and especially Acquia Cloud platform best practices. Common advisory call topics include SSL, caching, module recommendations, load testing, and many other topics. See the Support User's Guide for full details on working with the Acquia Support team.