Using cookies to track visitors¶

To identify website visitors between their visits, Personalization uses cookies, or small text files stored in each visitor’s local browser cache. Each time your website is displayed by a visitor, Personalization searches for any of its identifier cookies in an attempt to match the visitor with information stored in Personalization. Information about the visit can then be associated with the appropriate visitor for a continued refinement of the visitor’s profile.

If a user indicates to Personalization that they do not want to be tracked, Personalization updates one or both of the following cookies in the visitor’s local browser cache:

• tc_dnt - This cookie is populated if do not track is enabled.
• tc_3dnt - This cookie is populated if both do not track is enabled and third-party cookies are enabled. For more information about using third-party cookies, see Managing your visitor capture settings.

When do not track is enabled for a visitor, the visitors’ person record in the Personalization service is updated with a flag to not track their activities. From that point on, no additional information about the visitor is sent to the Personalization service.

For more information about the cookies that Personalization uses to track website visitors, see Cookies used by Personalization.

Allowing visitors to control their tracking settings¶

Using the JavaScript API, Personalization allows you to update your website with settings that visitors can use to control their own do not track settings.

Depending on a visitor’s requirement, use the appropriate JavaScript function call from the following list with whatever decision-making element you add to your website:

• Enable the do not track feature for a visitor

  _tcaq.push(['setDoNotTrack', true]);
  

• Disable the do not track feature for a visitor: This does not currently work. Instead, use one of the following methods to disable tracking:
  • Manually delete the user cookies.

  • Run the following commands in the console:

    document.cookie.replace("tc_dnt=true", "tc_dnt=false");
    _tcaq.push(['setDoNotTrack', false]);
    

For GDPR-compliant websites, this setting defaults to true for all visitors during their initial website visit. When the user accepts cookies, the setting updates to false, enabling user tracking.

ReferenceError: _tcaq is not defined

Monitoring visitors’ do not track settings¶

In the Personalization interface, you can review properties about visitors in the Person details page. To determine if a visitor has enabled or disabled the do not track setting on your website, review the visitor’s Do Not Track property:

• No: Do not track is disabled.
• Yes: Do not track is enabled.

For more information about reviewing visitors’ Person details, see Examining visitor information.