The Zendesk to DAM integration is a native integration powered by Workato that allows automatic transfer of files and metadata from Zendesk tickets to Acquia DAM
Customer benefits
- Save time by automatically uploading assets and metadata to DAM
- Faster searching for users, connecting to one central source of truth
Key features
- Automated monitoring of Zendesk tickets and file uploads to DAM
- Ability to filter which files should be uploaded using Zendesk standard or custom fields
- Mapping of Zendesk fields to Asset metadata
- Option to select upload profiles through Zendesk custom fields