The Zendesk to DAM integration is a native integration powered by Workato that allows automatic transfer of files and metadata from Zendesk tickets to Acquia DAM

Customer benefits

• Save time by automatically uploading assets and metadata to DAM
• Faster searching for users, connecting to one central source of truth 

Key features

• Automated monitoring of Zendesk tickets and file uploads to DAM
• Ability to filter which files should be uploaded using Zendesk standard or custom fields
• Mapping of Zendesk fields to Asset metadata
• Option to select upload profiles through Zendesk custom fields