This article provides instructions for admin users on how to set up and use Consent Manager for website cookie banners, cookie scan detection, and cookie maintenance.
This article also covers the legislation and regulation requirements to help website owners know which compliance level to target.
Consent Manager features:
This section provides instructions for site admins on how to set up the cookie banner and how to categorize cookies.
If your website uses Google Tag Manager, configure your setup through Google Tag Manager. See Google Tag Manager Deployment for instructions.
Click Admin Settings (gear icon) on the main toolbar to open the Domain Settings page.
Click Action on the same row as the domain to scan.
The Action menu expands in a drop-down list.
Select Edit Domain from the drop-down list.
The Edit Domain pane opens.
Click to turn the Acquia Optimize Consent Manager switch to ON.
Select Script Setup Guide.
The Set up your domain page opens.
Click to turn the Add Consent Manager switch on.
Click the Open consent manager script settings link.
The Consent Manager Script Settings page opens.
This section provides information on how to configure the consent manager settings.
Click on the mini window to select the location for the cookie banner pop-up to appear on the website landing page. The options are:
This section gives instructions on how to set up the cookies to comply with CCPA or GDPR standards.
Privacy regulation: Select the compliance regulation for your geographical location or intended audience.
Tick to select:
The fields that expand with each selection are not the same. Continue for instructions on each selection.
For more information, see the user guide article:
California Consumer Privacy Act
Link to Privacy Policy: Click in the input field and enter the link to the company Privacy Policy.
Tip: The link should begin with http:// or https:// and can contain a maximum of 100 characters.
For more information, see the user guide article:
Manage: Select this option if you choose manage the cookies via Acquia Optimize.
See Manage Cookies below for instructions on how to add and manage the cookies.
Add web overlay lock: Lock the website behind the banner, so that users cannot interact with the website before they accept cookies.
This setting is not advised, as some interpretations of the regulations prohibit this behavior.
For more information, see the user guide article:
General Data Protection Regulation. Select this option to access the following fields.
Link to Privacy Policy: Click in the input field and enter the link to the relevant privacy policy. The link should begin with HTTP:// or HTTPS:// and can not have more than 100 characters.
For more information, see the user guide article:
Cookies are dynamic and often change. Update the cookie policy regularly to ensure up-to-date information.
Cookie Overview: Click Manage Cookies to add cookies manually. The Include Cookies window opens. See the Manage Cookies section below for full instructions on how to add cookies manually. In the cookie list, an icon of a person pointing indicates a manually-added cookie.
To use the scan to set up cookies via the script, click Data Privacy (the lock icon) on the top toolbar of the page to navigate to the Data Privacy module.
For more information, see the user guide article:
Select this option for a combination of GDPR and CCPA regulations. See the previous article sections for explanations of the regulations.
Text color: Click in the input field to select a color with the color picker, or enter the RGB code for the color (usually a color that fits with the website theme).
Tip! Our Color Contrast Checker is a quick way to test the color combinations on websites and pages.
Copy the script and add it to the website HTML code.
Add HTML Attributes.
HTML attributes must be added to content elements on your website if you only want them to load once a consent choice has been provided by the visitor. For example, if you are using Google Analytics on your website and only want the script to load once a visitor has accepted Statistics cookies, you will need to mark up the Google Analytics script with an HTML attribute.
For more information and instructions, see the Acquia Optimize for Developers article:
For more information, see the user guide articles:
This section provides instructions on how to manage cookies manually, for example, how to add cookies that are not detected by the scan.
If a cookie is added manually and then the scanner finds it, its source is not modified.
From the domain Dashboard, click Data Privacy (lock icon) on the menu bar.
The Data Privacy Page opens.
From the menu on the left, click Consent Overview.
The menu expands with the following options:
UUID: The unique ID for the user device that received the cookie.
This ID is gone from the user's device when the cookies on that device are deleted by the user. When the UUID is gone, the user can no longer request the record of the cookie consent.
Cookie Overview: The menu expands. This section gives information about cookies and the cookie acceptance rates by users. The Cookie Overview page opens.
The first time that the scan populates cookies, the list only shows cookies that have been added manually and those that are present on the Acquia Optimize database of common cookies.
Select Cookie Overview. The Cookie Overview page opens.
The table fields have the following columns:
Platform: Add the name of the platform or the company who provides this cookie.
This field automatically inherits the language value.
Error indicators:
Ignore & hide: Choose to ignore this cookie for now and hide it from the list. This is a good option if you suspect the cookie may appear again on the next scan.
For more information, see the user guide article:
This section provides instructions on how to manage cookies that the Acquia Optimize scan detects.
To view the cookies that the scan found:
Select Consent Overview from the menu on the left side of the page.
Consent Log: This page lists IP addresses that interacted with the cookies on the website, shown in chart format. The log is kept on our servers for two years.
The column headers are:
UUID: The unique ID for the user device that received the cookie.
This ID is gone from the user's device when the cookies on that device are deleted by the user. When the UUID is gone, the user can no longer request the record of the cookie consent.
Cookie Overview: This page gives information about the cookie acceptance rates by users. The Cookie Overview page opens.
If this is the first time that the scan populates cookies, the list only shows manually added cookies and those that are present in our database of common cookies.
Include Cookies:
Cookies that the scan detects are in the cookie list but may be only partially complete. The icons indicate:
Delete: Click to delete the cookie from the list. It will appear again after a new scan if the scanner still finds it.
On the left side of the cookie, an icon of a person pointing indicates a cookie that was added to the list manually.
For more information, see the user guide article:
This section provides instructions on how to add the script to your domains.
Create the script. For instructions, see the user guide article:
To add the script to the HEAD tag of the website:
Click Copy Script (icon of two papers) to copy the script that is in the Script section.
The script is unique for each domain. It will not work to copy/paste from one to another. Websites ending in .com and .eu, for example, are considered different domains and it does not work to copy/paste the Acquia Optimize script. The script needs to be configured separately for each domain.
Paste the script into the HEAD tag in your HTML editor, or place it before the </body> tag on every page.
If Consent Manager is activated, the script must be in the HEAD tag so that it can detect the cookies.
Add HTML Attributes.
HTML attributes must be added to content elements on your website if you only want them to load after the visitor makes their consent choices. For example, if you are using Google Analytics on your website and only want the script to load after a visitor has accepted Statistics cookies, you need to mark up the Google Analytics script with an HTML attribute.
For more information and instructions, see the article:
The Acquia Optimize Statistics module normally applies a cookie to the browser of the visitor. It is possible to remove this, so that Acquia Optimize can still track the same data from visitors who refuse Statistics cookies on the cookie banner.
Click the Enable Cookieless Tracking switch to turn it on.
For more information, see the user guide articles:
This page provides an overview of website visitor behavior regarding cookie acceptance on the website.
Select Cookie Acceptance Rate. The Cookie Acceptance Rate page opens and shows an overview of customer behavior towards cookies on the website.
The timeline becomes more accurate with time, as the first scan may not have much data to show.
This page lists IP addresses that interacted with the cookies on the website, shown in chart format. The log is kept on Acquia Optimize servers for two years.
The column headers are:
UUID: The unique ID for the user device that received the cookie.
This ID is gone from the user's device when the cookies on that device are deleted by the user. When the UUID is gone, the user can no longer request the record of the cookie consent.
The Cookie overview is where the website administrator handles the cookies. This section gives instructions for the website administrator on how to add cookies via the scan, add cookies manually, and categorize cookies.
Save the page and then save again.
A dialog gives the option to edit the cookie settings. Click Data Privacy to update now, or click I'll do it later to exit without setting it up now.
In the Data Privacy module, click Consent Overview and then select Cookie Overview.
This page is where the website administrator handles the cookies. There are three panes:
For more information, see the user guide article:
This is not a required step. If no script is installed, the overview shows up as a pop-up window instead.
For documentation and advanced help files including SDK information for developers, see:
Acquia Optimize for developers.
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