This article gives a quick-start guide on the first things you will need to do with a new Optimize account. If you have not already taken a look at our prerequisites, see the user guide article:
For new customers, refer to the Welcome email for the login link and your password.
Web governance can affect many individuals across your company. Make sure you take some time to identify who will be impacted – both directly and indirectly – by Optimize. Examples of stakeholders to notify include content creators, marketing departments, SEOs, webmasters, project managers, and IT directors.
Optimize provides a handy guide and email templates for you to send to your stakeholders.
For more information, see the user guide article:
Sign in to Optimize and add all of your domains. Remember that domains with the same name that end in .com and .eu are two different domains.
For more information, see the user guide article:
Configure and add the Optimize script. Once the script is installed, errors are highlighted on the page where they occur, and if your package includes the Analytics module, statistics begin to show up immediately.
For more information, see the user guide article:
Optimize gives you the option to create groups of pages and domains. This makes it easy to delegate responsibility across your team or different departments. Edit groups and add new groups at any time.
For more information, see the user guide articles:
Next, add users and assign them to groups. Optimize allows unlimited users. During new user creation, assign them to specific groups. Choose users to receive specific reports and set up their access with view or edit permissions.
For more information, see the user guide articles:
Acquia Optimize provides superior customer service that is all-inclusive in the price. Our staff gives you the help you need to make sure you’re getting the most out of your investment. We provide one-on-one product training, webinars, and a built-in help center inside the product. We also have live support via email and phone. We are proud to offer the only in-app chat support on the market, which has an average response time of under 5 minutes.
Contact the Optimize support team or use the Acquia Optimize chat and help features inside the application.
Once these basic steps are completed, Optimize is ready to use. Our support team is here to assist you every step of the way with great customer service, resources, and personalized solutions.
For definitions and explanations of acronyms and abbreviations, see:
For further assistance, contact the support team or use the chat and help features inside the application on the main menu toolbar:
Live Support Chat (chat bubble icon).
Knowledge Base (Question mark icon).
Profile (user initials) expand the menu for the option to set up an online training session.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Mon Nov 18 2024 13:12:04 GMT+0000 (Coordinated Universal Time)