What does N/A mean, when my scan is stuck on external links?
Q. The scan is stuck on external links and gives a response code "N/A". Why is this happening?
N/A is the common response code we get for requests that are not resolved.
When a URL is typed in the URL address bar, the client (in this case the browser) sends a request to the server which hosts the asset (a page, an image, or a document).
The scan makes the same request during the scanning process. If the server takes more than 60 seconds to find the right resource, the response can be a time-out or may not resolve.
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This can happen when the page, image, or asset is housed in the server, but the server may be down when the request happened.
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The link may point to a third-party website that blocks our IP.
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The site may use fingerprinting to identify and block our crawler.
The scanning process is lengthy and often takes hours to complete. When the crawler scans a link to an asset hosted by a server that is down, we cannot determine if the response is a 404 (client), 500 (internal server error), or 300 (redirect issue), and the response code is N/A (Not Available).
For more help, please contact support.
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