Use this checklist and ensure that you have tried these solutions before you contact support.
Don't forget your CMS, WAF, security tools, CDNs, and any others that you use.
For more information about the crawler, see the user guide articles:
Primary user agent: Mozilla/5.0 (compatible; Monsidobot/2.2; +http://http://monsido.com/bot.html ; [email protected]).
Alternative user agent (we only use this if the first one fails): Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36
It is possible to set a slower scan speed in the Optimize UI:
For full instructions on how to set up the scan and adjust the speed, see the user guide article:
Domain scan setup
See also:
For more information, see the following article:
See the following articles for answers to some more frequently-asked questions about scan progress:
If you have tried all of the above and scans are still not running as expected, contact the support team by email or use the Live Support Chat feature inside the application on the main menu toolbar.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Wed Nov 20 2024 09:27:08 GMT+0000 (Coordinated Universal Time)