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Acquia Optimize common questions

Scan troubleshooting checklist¶

Use this checklist and ensure that you have tried these solutions before you contact support.

Allow-list the Optimize crawler throughout your hosting setup¶

Make sure the Optimize Crawler user agents are allow-listed¶

Ensure that your hosting infrastructure is able to process the amount of requests generated by the Optimize Crawler¶

It is possible to set a slower scan speed in the Optimize UI:

Slow: 15 connections per minute.
Normal (recommended): 60 connections per minute.
Faster: 90 connections per minute.
Very fast (be cautious): 120 connections per minute.
Superfast (advanced users only) 180 connections per minute.

Note

Some CMS providers have implemented scan rate limiting on their users. See this article for more information on why you should consider reducing the connection speed: CMS rate limiting on bots and crawlers (FAQ)
The server answer time may be adversely affected if the connections per minute setting is Faster or higher. At these settings, the speed of the scan may not change if the server is slow to respond.
We can do a maximum of five scans per IP address simultaneously. When several websites use the same IP, the scan uses the slowest connections per minute setting from the IP address group.

For full instructions on how to set up the scan and adjust the speed, see the user guide article:
Domain scan setup

Additional resources¶

For more information, see the following article:

What happens during a scan?

Some reasons why the scan might stop running¶
See the following articles for answers to some more frequently-asked questions about scan progress:

If you have tried all of the above and scans are still not running as expected, contact the support team by email or use the Live Support Chat feature inside the application on the main menu toolbar.

Did not find what you were looking for?

If this content did not answer your questions, try searching or contacting our support team for further assistance.

Acquia Optimize Support

Scan troubleshooting checklist¶

Use this checklist and ensure that you have tried these solutions before you contact support.

Allow-list the Optimize crawler throughout your hosting setup¶

Make sure the Optimize Crawler user agents are allow-listed¶

Ensure that your hosting infrastructure is able to process the amount of requests generated by the Optimize Crawler¶

It is possible to set a slower scan speed in the Optimize UI:

Slow: 15 connections per minute.
Normal (recommended): 60 connections per minute.
Faster: 90 connections per minute.
Very fast (be cautious): 120 connections per minute.
Superfast (advanced users only) 180 connections per minute.

Note

Some CMS providers have implemented scan rate limiting on their users. See this article for more information on why you should consider reducing the connection speed: CMS rate limiting on bots and crawlers (FAQ)
The server answer time may be adversely affected if the connections per minute setting is Faster or higher. At these settings, the speed of the scan may not change if the server is slow to respond.
We can do a maximum of five scans per IP address simultaneously. When several websites use the same IP, the scan uses the slowest connections per minute setting from the IP address group.

For full instructions on how to set up the scan and adjust the speed, see the user guide article:
Domain scan setup

Additional resources¶

For more information, see the following article:

What happens during a scan?

Some reasons why the scan might stop running¶
See the following articles for answers to some more frequently-asked questions about scan progress:

If you have tried all of the above and scans are still not running as expected, contact the support team by email or use the Live Support Chat feature inside the application on the main menu toolbar.

Did not find what you were looking for?

If this content did not answer your questions, try searching or contacting our support team for further assistance.

Acquia Optimize Support

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Acquia Help

Filter by product:

Acquia Optimize common questions

Scan troubleshooting checklist¶

Allow-list the Optimize crawler throughout your hosting setup¶

IP Addresses that we use:¶

Make sure the Optimize Crawler user agents are allow-listed¶

Ensure that your hosting infrastructure is able to process the amount of requests generated by the Optimize Crawler¶

Additional resources¶

Some reasons why the scan might stop running¶

Did not find what you were looking for?

Acquia Help

Filter by product:

Acquia Optimize common questions

Scan troubleshooting checklist¶

Allow-list the Optimize crawler throughout your hosting setup¶

IP Addresses that we use:¶

Make sure the Optimize Crawler user agents are allow-listed¶

Ensure that your hosting infrastructure is able to process the amount of requests generated by the Optimize Crawler¶

Additional resources¶

Some reasons why the scan might stop running¶

Did not find what you were looking for?

Scan troubleshooting checklist