Use this checklist and ensure that you have tried these solutions before you contact support.
Remember to include your CMS, WAF, security tools, CDNs, and any others that you use.
Whitelist the IP address for your region:
For more information, see the user guide articles:
Primary user agent: Mozilla/5.0 (compatible; Monsidobot/2.2; +http://http://monsido.com/bot.html ; [email protected]).
Alternative user agent (we only use this if the first one fails): Mozilla/5.0 (Windows NT 10.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36
It is possible to set a slower scan speed in the Optimize UI:
For full instructions on how to set up the scan and adjust the speed, see the user guide article:
Domain scan setup.
The scan cannot proceed if you have not granted access to pages that require a password. For instructions on how to set this up, see the user guide article:
Ensure that your CMS does not prevent crawlers/bots from accessing a page
In some CMS applications, it is possible to prevent one or more pages from being indexed by search engines. Such settings may be called “Hide from external search engines”, “Don’t index this page”, or similar. Be aware, that if such settings are turned on for a page, the Optimize crawler may not be allowed by the CMS to access and scan that particular page.
For more information, see the following articles:
See the following articles for answers to some more frequently-asked questions about scan progress:
If you have tried all of the above and scans are still not running as expected, contact the support team by email or use the Live Support Chat feature inside the application on the main menu toolbar.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Wed Jan 15 2025 12:50:39 GMT+0000 (Coordinated Universal Time)