I have followed all of the procedures for setting up the Experience Builder bookmark as presented in Setting up access to the Experience Builder; yet, still having issues activating the Acquia Lift sidebar.
- Refresh the page: a simple step that can often solve the problem.
- Check to make sure the
lift.jsis on the page. You can check this by viewing the source of the page and searching for
lift.jsin the page
- In your browser, navigate to a customizable page or your website's homepage, and open the Inspector tool > Console, add the following code:
If you immediately see a pop-up window that says "Lift tools failed to authenticate - check with the Lift Team", and in the Console window it says,
Try the above steps in an incognito window as you may experience the on-screen error if you were already logged in to the site.
Check to make sure that pop-up windows are unblocked. Change your browser preferences to always allow pop-ups and refresh the page again. If blocking pop-ups is to blame, as soon as you unblock and refresh the page, you will be prompted to sign in to the Acquia Lift Profile Manager administrative interface; at which point, you will see the Experience Builder sidebar slide out from the right side of the browser window.