Mon Apr 29 2024 11:48:43 GMT+0000 (Coordinated Universal Time)
Transactional or operational emails and marketing emails are two distinct types of email communication that serve different purposes within your email marketing strategy. While both emails types are vital to a business's communication strategy, they differ in their content, purpose, audience, and regulatory considerations. Understanding these differences helps businesses effectively manage email communications and optimize their engagement with customers.
Transactional or operational emails serve an operational and business purpose. They are typically one-to-one communications such as order confirmations, shipping notifications, password resets, or account updates. They can also be Support emails with critical product updates such as terms of service. They contain information that is relevant to an ongoing transaction or account status, and are crucial for good customer service and seamless operation of a business’s online services. Transactional emails have high open rates and are generally expected and welcomed by recipients.
Transactional emails can be sent to contacts who have unsubscribed from email communications and are on your Do Not Contact list, so that none of the contacts misses these important communications.
Campaign Studio users can set an email as a transactional or operational email by setting Send to unsubscribed contacts to Yes in the Advanced tab on the Emails page.
Marketing or non-transactional emails are designed to engage your contacts and include marketing related content such as newsletters, promotional announcements, event invitations, and other messages intended to build brand awareness, increase customer loyalty, and drive sales. This type of emails require recipient's consent and are typically subject to greater regulatory scrutiny, such as compliance with anti-spam laws and GDPR.
For more information, see:
Marketing emails cannot be sent to contacts who have unsubscribed from email communications and are on your Do Not Contact list.
Campaign Studio users can set an email as a marketing or non-transactional email by setting Send to unsubscribed contacts to No in the Advanced tab on the Emails page.
Campaign Studio users can set individual emails as transactional or marketing (non-transactional) emails to effectively manage their email communications and optimize engagement with customers.
Only administrator users or roles with Email Permissions > Send to unsubscribed contacts selected can mark emails as transactional emails. For more information, see Roles.
Create a new template or segment email.
For more information, see Email basics.
On the New Email page, click the Advanced tab.
For more information, see the Advanced section on the Email basics page.
Locate the Send to unsubscribed contacts field and do one of the following:
To create a transactional email, set the toggle to Yes.
The system displays a confirmation dialog box.
Based on this setting, Campaign Studio displays a Send to unsubscribed contacts status field with a Yes or No indicator for any email used in the following features:
DNC contacts are counted towards the Pending status for transactional emails with Send to unsubscribed contacts set to Yes.
For more in information, see Email statuses.
When sending emails in a campaign, you can select a template email to send to contacts only once or multiple times depending on your needs.
Repeatable emails can be sent to a contact multiple times across all campaigns and are often used for transactional or operational messages that are relevant to the contact.
For example, e-commerce receipts, order conformations, shipping notifications, and receipts. Also, support emails with critical product updates such as terms of service.
To make an email repeatable or non-repeatable:
In the Email to send dropdown, select an email.
Based on the setting of Send to unsubscribed contacts on the Advanced tab on the Emails page, the status of Send to unsubscribed contacts is displayed.
If status of Send to unsubscribed contacts is set to No, the system displays the Priority and Attempts fields.
To send the email to contacts multiple times across all campaigns, set the Repeatable email toggle to Yes.
The default frequency rule is applied.