Information for: DEVELOPERS   PARTNERS


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Custom domains

Getting your message out to the world is one of the reasons you chose to use Campaign Studio. Creating a custom domain for the landing pages ensures your message is seen and is on-brand.

When a contact views a landing page you’ve created in Campaign Studio, you want the brand experience to be as seamless as possible. A custom domain for your Campaign Studio instance directs users to your domain, not Campaign Studio’s.

When users create instances, they’re created as Landing pages from the instance have a URL like A custom domain would make the URL something like

Creating a custom domain


While possible to create a custom subdomain after you’ve started using Campaign Studio, Acquia highly recommends creating one at instance creation. If you don’t, it can cause issues with images, links, forms, and your tracking code.

To add your custom domain:

  1. Once you’ve determined your custom domain, add a record to your DNS manager, sign in to your domain name’s host, and create the following record:

    Type: CNAME
    Name: [subdomain]
    Points to:,, or
    (depending on which region your instance is hosted in)

    If you aren’t sure which region is correct, your Digital Experience Consultant can help you.

    The DNS change can take a few hours for the record to propagate, depending on the TTL setting.

  2. Log in to Campaign Factory at

  3. Click Instances.

  4. Next to the instance you want to change, click the pencil icon to edit the instance. If you haven’t created the instance yet, you can create one during the instance creation process. See Accounts and instances.

    Maestro Edit Instance

    Create Instance

  5. Toggle the switch for I have my own domain.

  6. Enter your custom domain. You must include the Subdomain and your website’s domain (for example: Campaign Studio saves a subdomain with, which is necessary for its database.

  7. After adding the DNS record, sign in to your Campaign Studio instance using the custom domain.