Using email service

Drupal applications need to send emails for several purposes such as password resets, user registrations, or other notifications. To meet these purposes, Acquia China Managed Service provides a primitive SMTP service.


Since Acquia China Managed Service is build based on AWS EC2 instances, Amazon Web Services’ EC2 instances are throttled on port 25 by default as a spam prevention measure. Therefore, you must submit a support ticket and request the support team to enable the SMTP mail service.


Acquia recommends you to use a third-party email service for advanced email service, such as email marketing or bulk user notifications.


To enable the email service on Acquia China Managed Service:

  1. Submit a support ticket and mention the support team domain that you want to use for the email service.
  2. After receiving a DNS SPF record from the Support team, update these config for your domain.

Examples of the SPF record settings

  1. Create the following subdomain based on the SPF domain:
  2. Add the following SPF entry to your original domain TXT record:

    v=spf1 -all
  3. Add the following SPF entry to your new created SPF domain:

    v=spf1 ip4: ip4: -all