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Working with organizations

The Cloud Platform user interface groups subscriptions, applications, and teams under an organization. An organization can represent different business objects for different entities, depending on your needs. You can group all your applications under a single organization, or split them apart into multiple organizations if the applications are developed by separate business units.

Acquia sets up your organizations when you create an Acquia subscription. Each subscription, including its applications, and each team belongs to one (and only one) organization. A team member may be on teams assigned to any number of organizations.

Viewing organizations

To view your organizations:

  1. Sign in to the Cloud Platform user interface.
  2. In the top menu, click Manage.
  3. Select your organization.

The My Organizations page displays an information card for each organization in which you have a role. This information card displays the organization’s Owner and Administrators, along with more information, based on your organization role.

  • If you are the Owner or an Administrator of the organization, the card displays the number of teams, roles, and subscriptions in the organization.

    Owner and administrator view

  • If you are not the Owner or an Administrator of the organization, the card displays the teams you are a member of, and your roles on each team.

    Non-owner view

If you are the Owner or an Administrator, or have the administer team permission (which by default a Team lead has), you can use the links at the bottom of the information card to invite a member to a team or remove a member from teams. For more information, see Managing team members.

To view more details about the organization, including the organization’s teams, team members, and applications, click the organization name or the Manage button at the bottom of the card.

Organization roles and actions

Each organization has a single Owner and one or more Administrators. The Owner and Administrators have all permissions relating to every application under the organization. They can also give other users the Administrator role.

The following table describes different actions Owners and Administrators can take with organizations:

Action Owner Administrator
Create and remove teams yes yes
Rename the organization yes yes
Transfer organization ownership yes no

Renaming an organization

An organization’s Owner and Administrators can rename an organization.

To rename an organization:

  1. Sign in to the Cloud Platform user interface as a user with the Owner or Administrator role.
  2. In the top menu, click Manage.
  3. On the Organizations page, select your organization.
  4. Click Actions.
  5. Click Rename from the dropdown menu.
  6. Enter the new name for the organization, and click Rename.

Transferring ownership of an organization

As an Owner, you can transfer the ownership of an organization to one of the organization’s Administrators by completing the following steps:

  1. Sign in to the Cloud Platform user interface as a user with the Owner role.
  2. In the top menu, click Manage.
  3. On the Organizations page, select your organization.
  4. Click Actions.
  5. Click Transfer Ownership from the dropdown menu.
  6. In the New owner list, click the Administrator you want to be the new organization Owner.
  7. Click Continue.

Transferring ownership from an unavailable owner

If the Owner of your organization leaves without first transferring ownership of the organization and its applications to another user account, depending on your subscription level, complete the following steps to transfer ownership to another user account:

  • Cloud Platform Enterprise and Site Factory subscriptions: Contact Acquia Support. For security purposes, Acquia Support does not transfer ownership of an account without the approval of your Account Manager.
  • All other subscription types: A user account assigned to the Administrator role must contact Acquia Support. For security purposes, Acquia Support works with existing members of your team to determine if the request is legitimate. To transfer a subscription paid for by credit card, the new owner must have a valid credit card associated with their Cloud Platform account. For information about how to update the credit card for an account, see My credit card information changed. How do I change my billing information?.

For more information about securing your Cloud Platform subscription from users who previously owned your organization, see Best practices for team member departures.

Note

For security purposes, Acquia Support cannot transfer an organization’s ownership during the timeframe of a phone call.

Removing organizations

Account owners can remove organizations without any associated active subscriptions.

To remove an organization:

  1. Sign in to the Cloud Platform user interface as a user with the Owner role.

  2. In the top menu, click Manage.

  3. On the Organizations page, select your organization.

  4. Click Remove.

    The system removes the organization.

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