This page details the FAQs that are generic to Cloud Platform:
Note
For additional FAQs, see:
The current formula utilized for these calculations is:
Additional formulas will be added over time as new technologies are added to the Cloud Platform.
For subscribers with server-based subscriptions, Cloud Capacity Units are informational only, unless your environments have been upgraded to Cloud Next, which is powered by serverless technologies. Subscriptions which exceed the total Cloud Capacity Unit equivalent of contracted infrastructure capacity may be subject to additional fees if the elevated utilization recurs or persists.
For subscribers with subscriptions that leverage Acquia’s Views and Visits model, Cloud Capacity Units are a component of Resource Limits. Subscriptions that exceed the Resource Limits guidelines associated with your contracted Views and Visits capacity may be subject to additional fees if the elevated utilization recurs or persists.
Once Cloud Capacity Units become the primary resource tracking metric for a subscription, they will provide a number of benefits to Cloud Platform subscribers.
At this time, CCUs do not include storage utilization, which is tracked separately on the Cloud Platform.
At this time, CCUs will only be used for diagnostic purposes for subscribers on these pricing models.
Since CCUs can serve as an indicator of an application’s health or performance, you should attempt to correlate unexpected spikes or drops in Cloud Capacity Units with development activities such as code changes, site configuration changes, and environment configuration changes, or with changes in traffic. While modest spikes in CCUs should be expected during mid-day traffic peaks or whenever cron runs, unexpected spikes that jump too high and occur too often could be indicative of a caching or configuration problem that could lead to a temporary resource limit being imposed on your environment by Acquia. In the unlikely event that this happens, contact Acquia Support for assistance.