This page describes the known issues in Cloud Next. For known issues that apply to Cloud Platform generally and Cloud Classic specifically, see Known issues in Cloud Platform and Known issues in Cloud Classic respectively.
Note
In addition to applying the workarounds mentioned on this page as applicable, you must make the additional changes for Cloud Next readiness.
In Cloud Next applications, web requests that take longer than 10 minutes might be interrupted by routine platform maintenance activities.
The Cloud Platform user interface may occasionally display two daily backup tasks for the same day, indicating the backups taken at different times of the day.
The system might display the following error when you attempt to copy files between environments:
rsync: change_dir "/mnt/source/mnt/data/[UUID]-real-shared/sites/[SITENAME]/files" failed: No such file or directory (2)
Until Acquia provides a resolution, contact Acquia Support for assistance with copying files.
Cloud Next introduces a limit of 8 KB to HTTP response headers. When using HTTP headers, ensure that the header size does not exceed this limit. For example, this limit might be triggered when you use:
X-Content-Security-Policy
headersThe file copy operation in Cloud Next takes longer as compared to Cloud Classic. This occurs because the files are first copied from the production environment to an intermediate ODE environment, and then to a migration environment. After the copy operation is complete, the system deletes the ODE environment, thereby keeping only the migration environment. This additional step in the migration process consumes more time.
When you copy files or databases from a Cloud Next environment to a Cloud Classic environment, cloud hooks are not executed.
Until Acquia provides a resolution, contact Acquia Support for assistance with copying files.
In Cloud Classic, mod_headers
directives in the .htaccess
file
are ignored for PHP and Drupal requests, and are only applied to static files.
However, in Cloud Next, mod_headers
directives in the .htaccess
file are applied. This might result in unexpected or unwanted changes in
application behavior. Acquia recommends that you review your .htaccess
file for mod_headers
usage.
Currently, Cloud Next does not support sending logs from static IPs.
Cloud Next leverages AWS Aurora MySQL. A few of the MySQL 5.7 features are not supported on Cloud Next. For more information, see list of unsupported MySQL 5.7 features.
Scheduled jobs or cron jobs on Cloud Next must not use hardcoded log paths.
When you push multiple commits to a branch in quick succession, you get the following error in the task log in the Cloud Platform user interface:
Server does not allow request for unadvertised object <git-sha>
For example,
Server does not allow request for unadvertised object 48db8d8a88679468ccdc677753d8a2c9cb0ee117
For example, let us assume that you run the following commands in the same order:
git commit -m "Commit A" ; git push
git commit -m "Commit B" ; git push
git commit -m "Commit C" ; git push
Results:
You do not need to take any action unless you want the cloud hooks for the first push to run before the subsequent pushes.
After upgrading your local version of OpenSSH to 8.8 or later, you might get the following error while connecting to a Cloud Next environment over SSH:
###@###.ssh.prod.acquia-sites.com: Permission denied (publickey).
Workaround:
Add the -o PubkeyAcceptedAlgorithms=+ssh-rsa
option when using SSH, or add
the following to the ~/.ssh/config
file:
Host *.ssh.prod.acquia-sites.com
PubkeyAcceptedAlgorithms +ssh-rsa
If you have MySQL Workbench installed locally, you might not be able to connect to environments on Cloud Next. This issue occurs for a few versions of MySQL Workbench.
However, you are not impacted if you are running Sequel Pro locally.
If you face issues connecting to Cloud Next environments from MySQL Workbench, do the following:
Locate the database credentials listed on your Databases page.
In a terminal in your PC, run:
{ssh -L $LOCAL_PORT:$DB_HOST:3306 $SSH_STRING}
Here,
LOCAL_PORT
is the port to which Workbench must connect when using
localhost.DB_HOST
is the hostname obtained from the Cloud Platform user
interface.SSH_STRING
is the full connection string from the Cloud
Platform user interface. For example, user@something
.Environments on Cloud Next may intermittently experience code deployment times taking more than five minutes.
memcache_admin
module does not correctly report the status of
memcache instances. Cumulative statistics, available memory, and
evictions are reported as zero.memcache_admin
module does not report the status correctly,
update to the latest version of the module.