Information for: DEVELOPERS   PARTNERS

Configuring DNS records for your application

After you’ve added custom domains to your Cloud Platform application, you must update the DNS records for those domains with your DNS provider before your website can serve content to visitors.

You can view the recommended DNS settings for a selected environment on the Domains page. If the Domains page displays a CNAME, configure all custom domains on the environment with the CNAME record (including bare domains if supported by your DNS provider). If the DNS Information section doesn’t display a CNAME, or if your DNS provider doesn’t support CNAME records for bare domains, configure any A record entries for your domains to all listed public IP addresses.

For example, if your application’s bare domain name is and your public IP addresses are and, you must configure two A record entries for; one for and another for


Some environments have only a single, public IP address.

Box displaying DNS information

If the DNS Information section of your environment’s Domains page doesn’t display an IP address or CNAME for your application or infrastructure, you shouldn’t use that IP address or CNAME when configuring DNS for your websites. This includes your domain and any IP addresses returned by DNS lookup data or found in other locations in the Cloud Platform user interface. The use of such records can cause unpredictable results or even downtime during platform maintenance events.


Acquia doesn’t offer reverse DNS services.

Changes to DNS records

If you have an existing application and decide to upgrade to Acquia Shield, both your DNS records and any EIPs assigned to your application infrastructure will change. IP addresses can’t move into or out of a virtual private cloud (VPC).

As a result, when you configure your application in Acquia Shield, you must point the DNS records of your application to the new IP address in the VPC. For more information, see Shield.