In the Cloud Platform user interface, navigate to Environment > Logs > Download fpm error log.
Cloud Platform displays the following message when emails are successfully sent using Platform Email:
MessageId=*******
and Status=SUCCESS
INFO: MessageId=010001808415ee36-d53c6626-dd24-4611-96d6-23c47fe7ee19-000000, EnvUuid=ac7bfece-3a11-4426-ac58-ec9249fc5291, ClientId=56a3b7c4-a9fe-4b08-9e3e-d7836bfeab2d, Status=SUCCESS, To=7c1668dd0b7cc141ae8d5461a3c8f42f733efac1, From=f409dc0d8f70691b42742955e1fd9ee088fbc3d7
Additionally, the recipient of your email can inspect the headers of
the email and verify that the Message ID contains amazonses
, such as <random-uuid>@email.amazonses.com
.
No, you must not remove DNS entries for verified domains. Deleting DNS records at your DNS provider will revoke the verification.
DNS entries for verified domains must remain in your DNS records while your domain continues to use Platform Email.
Amazon SES requires you to publish an SPF record along with an MX
record. An MX record must pass an SPF check while using your custom
MAIL FROM
domain. By setting up a custom MAIL FROM
domain, your emails
can comply with Domain-based Message Authentication, Reporting and Conformance
(DMARC). DMARC enables a sender’s domain to
indicate that the emails sent from the domain are protected by one or more
authentication systems.
MAIL FROM
domain must be a subdomain of the verified identity (email
address or domain) that you send an email from. For example,
mail.example.com
is a valid MAIL FROM
domain for the
example.com
domain. As mail.<domain>.com
is a common subdomain used
by many organizations, Acquia requires that you use acq-mail.<domain>.com
, which has less chances of conflicting with your existing subdomain.MAIL FROM
domain (acq-mail.<domain>.com
) is used as an
email envelope address while sending an email to the recipient. Your actual
from
email address, which belongs to the main domain, remains unchanged.
At the recipient end, SPF check happens against the envelope address.The following example shows how SPF check happens when emails are transported with envelope:
Acquia does not recommend that you use IP allowlisting with Platform Email. Amazon SES manages a pool of IP addresses on the backend. However, these addresses are subject to change without notice. For more information, see Amazon SES IP addresses.
Platform Email has a complaint threshold of 0.4%. The bounce rate threshold is 5%.
The Drupal user interface might display the following error message if you are sending an email using Acquia’s legacy email service:
The Cloud Platform user interface also displays the following error message in the fpm error log if you are sending an email using Acquia’s legacy email service:
Acquia Cloud Platform provides the Platform Email service for sending emails. For more information, see Configuring Platform Email.