Onboarding to Cloud Platform¶

Onboarding overview¶

Onboarding for new Cloud Platform customers is delivered through Acquia Academy. This self-paced, e-learning program helps you get familiar with Cloud Platform on your own schedule. It also empowers you to implement Cloud Platform successfully.

This guide serves as your starting point to ensure that your application is tuned and optimized for success on Cloud Platform.

Onboarding resources¶

The following resources are available to support you during your onboarding:

• Specialized Cloud Platform training
• Acquia Support for product-related assistance
• Cloud Platform documentation

Planning for success¶

Acquia has identified that successful Cloud Platform implementations have alignment across the project team and organization. Acquia suggests that you identify personnel for the following roles:

• Executive Sponsor: Provides the vision and acts as the primary stakeholder for the success of the Cloud Platform implementation.
• Project Manager: Facilitates and tracks the progress of the implementation, and acts as the primary point of contact.
• Technical Subject Matter Expert: Assists with technical decisions, access, or other technical implementation details.

Customer preparation¶

The Cloud Platform onboarding process is effective if you:

• Articulate your goals for using Cloud Platform: If you know why you are implementing Cloud Platform, and what business challenges you want to solve, you can configure your system properly to solve such challenges.
• Identify all participants who will require onboarding training: Identify the project participants and Cloud Platform administrators who need access to the Cloud Platform e-learning resources.
• Identify technical subject matter experts: Identify technical SMEs who can assist with technical decisions, including but not limited to DNS, SSL, security, and caching.

Onboarding success checklist¶

Cloud Platform onboarding is complete when you complete the items listed in Preparing for a successful launch. For assistance with any of the checklist items, you can contact Acquia Support.

Additional support¶

Acquia offers enhanced support and guidance through additional paid services for those who seek additional individual instruction and guidance with Cloud Platform, including:

• Acquia Technical Account Managers (TAM) provide you with guidance, best practices, training, and recommendations. Optionally, they can offer consultation about the general creation, deployment, and operation of websites on Cloud Platform. This is in addition to Drupal expertise. For more information, see Technical Account Managers.
• Acquia Professional Services engagements provide you additional support if you need further assistance when starting with Cloud Platform, including:
  • Migration Services For more information, see Professional Services Product Guide.
  • Acquia Cloud Development Track

If you need additional onboarding assistance, contact your Acquia account manager for additional information about the services available to you.