Managing subscriptions

Your organization on Cloud Platform may include several Cloud Platform subscriptions. Use the information on this page to help you manage and learn more about those subscriptions.

Viewing subscriptions

The information in this section is available only for accounts that have Owner or Administrator permissions for the selected organization.

To view your subscriptions:

  1. Sign in to the Cloud Platform user interface as an Owner or Administrator, and click Manage in the top menu.
  2. In your organization’s information card, click Manage.
  3. Click Subscriptions in the left menu.

Displays a list of subscriptions owned by an organization.

The Cloud Platform user interface displays all Cloud Platform subscriptions associated with the organization. For each subscription, Cloud Platform displays the following:

  • Subscription name
  • Type (for example, Cloud Platform Enterprise)
  • Expiration date

To view additional details about a subscription, click the View subscription details link for the subscription to open the Subscriptions > Overview page. The Subscription Details section displays the following items:

  • Name
  • Type
  • Start date
  • Expire date
  • Applications (Click See all applications in this subscription to view a list of all applications within the subscription)

The Subscription Entitlements section displays the following items:

  • Number of applications used and available in the subscription
  • Number of advisory hours used and available for the subscription
  • Number of Cloud Platform CD environments (CDEs) allowed in your subscription
  • Subscription usage metrics (Cloud Platform Plus subscriptions only)

Renaming a subscription

The information in this section is available only for accounts that have Owner or Administrator permissions for the selected organization.

On the Manage > Subscriptions page, you can rename a subscription. To do so, complete the following steps:

  1. On the line that lists the subscription you want to rename, click Rename.
  2. In the Subscription name field, enter the new name for the subscription.
  3. Click Rename.

Transferring a subscription to another organization

Based on the following Cloud Platform subscription types, use the process for your subscription type to transfer a subscription to another organization:

Changing a subscription’s region

After you create a Platform subscription, you can’t change the region in which it was created to a different value.

Instead, create a new subscription in the different region, export your website from Cloud Platform, and then import the website into the new subscription.

Deleting a sitegroup


Deleting a sitegroup is permanent, and deleted sitegroups can’t be restored. After you delete a sitegroup, you can no longer access your application or its files.

Note for Site Factory subscribers

For information about deleting a website from Site Factory, see Deleting a site.

To delete a sitegroup from Cloud Platform (after you’ve backed up your applications, log files, and any other required information), contact Acquia Support to create a support ticket containing the following information:

  • The name of the sitegroup you want to delete.
  • The date you want the sitegroup to be deleted.

If your subscription includes an Account Manager (AM) or Customer Success Manager (CSM), Acquia Support will confirm your request with them before completing the deletion process.

After confirming you have downloaded any needed data, code, and databases, Acquia Support will delete your sitegroup.


If you are a Cloud Platform Professional subscriber, see Cancellation.

Remote Administration

Some subscriptions may use Acquia’s Remote Administration services. Subscriptions with this service will have an RA link in the left menu, and clicking this link enables you to configure the preferences for your Remote Administration service.