Managing subscriptions¶

Viewing subscriptions¶

To view your subscriptions, complete the following steps:

1. Sign in to the Cloud Platform user interface as an Owner or Administrator, and then click Manage in the top menu.
2. In your organization’s information card, click Manage.
3. On the Organizations page, click Subscriptions in the left menu.

The Cloud Platform user interface displays all Cloud Platform subscriptions associated with the organization. For each subscription, Cloud Platform displays the following:

• Subscription name
• Type (for example, Cloud Platform Enterprise)
• Expiration date

To view additional details about a subscription, click the View subscription details link for the subscription to open the Subscriptions > Overview page. The Subscription Details section displays the following items:

• Name
• Type
• Start date
• Expire date
• Applications (Click See all applications in this subscription to view a list of all applications within the subscription)

The Subscription Entitlements section displays the following items:

• Number of applications used and available in the subscription
• Number of advisory hours used and available for the subscription
• Number of Cloud Platform CD environments (CDEs) allowed in your subscription
• Subscription usage metrics (Cloud Platform Plus subscriptions only)

Renaming a subscription¶

On the Manage > Subscriptions page, you can rename a subscription. To do so, complete the following steps:

1. On the line that lists the subscription you want to rename, click Rename.
2. In the Subscription name field, enter the new name for the subscription.
3. Click Rename.

Transferring a subscription to another organization¶

Based on the following Cloud Platform subscription types, use the process for your subscription type to transfer a subscription to another organization:

• Cloud Platform Enterprise: Contact Acquia Support.

• Cloud Platform Professional: Complete the following steps:

  Note

  This process is available only for accounts with Owner permissions for the selected organization.

  1. Add a new subscription to the desired organization.
  2. Migrate your existing subscription data to the new subscription by either migrating the data yourself or by obtaining assistance from Acquia.
  3. After you complete the migration process, delete the unneeded subscription.

Changing a subscription’s region¶

After you create a Platform subscription, you can’t change the region in which it was created to a different value.

Instead, create a new subscription in the different region, export your website from Cloud Platform, and then import the website into the new subscription.

Deleting a sitegroup¶

To delete a sitegroup from Cloud Platform (after you’ve backed up your applications, log files, and any other required information), contact Acquia Support to create a support ticket containing the following information:

• The name of the sitegroup you want to delete.
• The date you want the sitegroup to be deleted.

If your subscription includes an Account Manager (AM) or Customer Success Manager (CSM), Acquia Support will confirm your request with them before completing the deletion process.

After confirming you have downloaded any needed data, code, and databases, Acquia Support will delete your sitegroup.

Remote Administration¶

Some subscriptions may use Acquia’s Remote Administration services. Subscriptions with this service will have an RA link in the left menu, and clicking this link enables you to configure the preferences for your Remote Administration service.