Managing subscriptions¶

Viewing subscriptions¶

To view your subscriptions:

1. Sign in to the Cloud Platform user interface as an Owner or Administrator, and click Manage in the top menu.

2. Click your organization’s information card.

   The system displays the Organizations page.

3. In the left menu, click Subscriptions.

   

   The Cloud Platform user interface displays all Cloud Platform subscriptions associated with the organization.

For each subscription, Cloud Platform displays the following:

• Subscription name
• Type (for example, Cloud Platform Enterprise)
• Expiration date

To view additional details about a subscription, click the subscription name. The system displays the Subscription Overview page.

The Subscription Details section on the Overview page displays the following items:

• Subscription Name
• Subscription Type
• Start Date
• Expiration Date
• Applications (Click See All to view all the applications in the subscription)

The Subscription Entitlements section on the Overview page displays the following items:

• Number of Cloud IDEs used and available in the subscription
• Number of applications used and available in the subscription
• Number of advisory hours used and available for the subscription
• Number of Cloud Platform CD environments (CDEs) allowed in your subscription
• Number of Code Studio seats used and available for the subscription

The Usage Summary section on the Overview page displays the following items:

• Number of Views for the current month, including the monthly limit
• Number of Visits for the current month, including the monthly limit
• Number of Views and Visits for the last six months

Renaming a subscription¶

To rename a subscription:

1. Sign in to the Cloud Platform user interface as an Owner or Administrator, and click Manage in the top menu.

2. Click your organization’s information card.

   The system displays the Organizations page.

3. In the left menu, click Subscriptions.

4. For the subscription that you want to rename, access the Kebab menu and click Rename.

5. In Subscription name, enter the new name for the subscription.

6. Click Rename.

Transferring a subscription to another organization¶

Based on the following Cloud Platform subscription types, use the process for your subscription type to transfer a subscription to another organization:

• Cloud Platform Enterprise: Contact Acquia Support.

• Cloud Platform Professional: Complete the following steps:

  Note

  This process is available only for accounts with Owner permissions for the selected organization.

  1. Add a new subscription to the desired organization.
  2. Migrate your existing subscription data to the new subscription by either migrating the data yourself or by obtaining assistance from Acquia.
  3. After you complete the migration process, delete the unneeded subscription.

Changing a subscription’s region¶

After you create a Platform subscription, you can’t change the region in which it was created to a different value.

Instead, create a new subscription in the different region, export your website from Cloud Platform, and then import the website into the new subscription.

Deleting a sitegroup¶

To delete a sitegroup from Cloud Platform (after you’ve backed up your applications, log files, and any other required information), contact Acquia Support to create a support ticket containing the following information:

• The name of the sitegroup you want to delete.
• The date you want the sitegroup to be deleted.

If your subscription includes an Account Manager (AM) or Customer Success Manager (CSM), Acquia Support will confirm your request with them before completing the deletion process.

After confirming you have downloaded any needed data, code, and databases, Acquia Support will delete your sitegroup.

Remote Administration¶

Some subscriptions may use Acquia’s Remote Administration services. Subscriptions with this service will have an RA link in the left menu, and clicking this link enables you to configure the preferences for your Remote Administration service.