Monitoring and support
To ensure high availability for hosted websites, Acquia Cloud Enterprise includes internal, security, and infrastructure monitoring services and support 24 hours a day, seven days a week (24/7).
Acquia uses the Nagios monitoring platform to provide instant access to vital, real-time, and historical metrics of the servers it provisions in the AWS infrastructure, which includes the sites that Acquia manages for its customers. Acquia monitors over 40 metrics, which are linked to alerts via email, SMS, and pager. Metrics include, but are not limited to, the following:
- Disk usage
- CPU usage
- Memory usage and swap activity
- Running processes
- Database size and available storage space
- Many Drupal-specific metrics
Acquia's monitoring systems use alerting and escalation to ensure that our operations team is notified when alerts are generated. Acquia operations team members work on three continents and respond to alerts 24/7.
Acquia uses OSSEC, an open-source, host-based Intrusion Detection System (IDS). OSSEC performs real-time alerting and active response. Its main use is to detect brute force login attempts and to alert our Operations and Security teams.
Amazon monitors critical infrastructure availability and health including power and environmental conditions, network and Internet peering, and hardware. The Acquia Support team is kept abreast of any infrastructure issues that can impact our customers.
Acquia provides tools that you can use to monitor the state of your sites, including the Acquia Cloud Statistics page and the Acquia uptime monitoring service. You can opt to receive email notification of critical issues detected by the uptime monitoring service.
Acquia’s Support team is available 24/7 to respond to critical, site-impacting issues. Acquia Support is available via the Acquia Support Subscription for both problems and assistance for issues related to Acquia Cloud and Drupal. For more information, see the Support Users Guide.