Monitoring and support

To ensure high availability for hosted websites, Acquia Cloud Enterprise includes internal, security, and infrastructure monitoring services and support 24 hours a day, seven days a week (24/7).

Acquia Cloud's current status is always available at status.acquia.com/ and is also updated on twitter.com/acquia_support.

Internal monitoring

Acquia uses the Nagios monitoring platform to provide instant access to vital, real-time, and historical metrics of the servers it provisions in the AWS infrastructure, which includes the sites that Acquia manages for its customers. Acquia monitors over 40 metrics, which are linked to alerts via email, SMS, and pager. Metrics include, but are not limited to, the following:

  • Disk usage
  • CPU usage
  • Memory usage and swap activity
  • Running processes
  • Database size and available storage space
  • Many Drupal-specific metrics

Acquia's monitoring systems use alerting and escalation to ensure that our operations team is notified when alerts are generated. Acquia operations team members work on three continents and respond to alerts 24/7.

Security monitoring

Acquia uses OSSEC, an open-source, host-based Intrusion Detection System (IDS). OSSEC performs real-time alerting and active response. Its main use is to detect brute force login attempts and to alert our Operations and Security teams.

Infrastructure monitoring

Amazon monitors critical infrastructure availability and health including power and environmental conditions, network and Internet peering, and hardware. The Acquia Support team is kept abreast of any infrastructure issues that can impact our customers.

24/7 Support

Acquia’s Support team is available 24/7 to respond to critical, site-impacting issues. Acquia Support is available via the Acquia Support Subscription for both problems and assistance for issues related to Acquia Cloud and Drupal. For more information, see the Support Users Guide.

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