Acquia CDP
Using the data erasure module
To delete identities for multiple customers:
Click Create Delete Request to start a data erasure request.
Search for one or more customer profiles by using filters.
Note that CDP uses the AND operator for more than one filter. If you do not find the profiles you are looking for, adjust the filters.
Select the checkbox next to each profile in your results, and click Add to Request.
As you select additional profiles, the number of total selected profiles is displayed at the top of the New Delete Request page. In addition, the selected profiles are disabled.
To add more profiles, repeat the preceding steps.
You cannot submit more than 200 identities at a time. For more information, see Unable to create a batch with more than 200 records in data erasure.
After you add all the profiles that you want to delete, click Review and Submit Request to review and complete the required fields.
CDP displays the Profile Delete Review page. You can view the total number of profiles and the identities in each profile. You can update the request to include or exclude specific profiles or identities. To update your request, do one of the following:
In Date of Customer Request, select the date when your customer requested for deletion of data.
Note that you cannot select a date older than one month.
After the retention period:
CDP allows you to leverage multiple filtering options to locate your data erasure requests.
To filter your results:
In the navigation pane, click Data Erasure.
In Expiration Date, specify the date by which the system fulfills the request.
By default, the expiration date is 30 days from the Created On date.
Click Apply.
CDP displays the data erasure request according to the specified filter criteria. Note that CDP uses the AND operator for more than one filter. If you do not find your request, adjust the filters.
You can cancel a data erasure request when its status is Pending.
To cancel a request:
Locate the data erasure request that you want to cancel.
Note that the status of the request must be Pending. You can also use filters to locate all the requests with Pending status. For more information, see Filtering data erasure requests.
Click Cancel Request.
CDP displays a confirmation message.
Click Continue and Remove.
CDP cancels the request.
To view data erasure requests created through the Data Erasure or 360 Profiles tab:
Filter your results. For more information, see Filtering data erasure requests.
Based on your filter criteria, the system displays the relevant data erasure requests with the following information:
CDP cannot process bulk data erasure requests or bulk purges of user data.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
If this content did not answer your questions, try searching or contacting our support team for further assistance.
Acquia CDP