Timelines¶

Acquia is committed to act on data subject requests including data erasure requests within a reasonable time of receiving the request. You must provide sufficient lead time to process data erasure requests. Since purging PII data is a resource intensive process, data erasure requests process in batches. Completion timelines vary across requests.

Standard SLA for data erasure requests¶

By default, Acquia CDP acts on data erasure requests from a data subject within 30 days of receiving a request. Acquia CDP requires at least 14 days to process data erasure requests. Data erasure requests requiring expedited processing may be considered on a case-by-case basis.

To request expedited processing of your data erasure batch, create a Support ticket that contains the Request IDs from the data erasure UI/API and the use case. Acquia Support reserves the right to refuse such requests if the expedited processing would put other Acquia CDP-provided services at risk.

Lapse in lawfulness of processing¶

CDP considers the data erasure requests from data subjects as urgent. A lapse in lawfulness of processing cannot be considered as a reason for urgency because these situations must be properly planned and communicated in advance. To allow sufficient time to purge the data, submit data erasure requests at least 60 days before a lapse in lawfulness of processing.