Creating a data erasure request for multiple customers¶

To delete identities for multiple customers:

1. Sign in to the CDP user interface.

2. In the navigation pane, click Data Erasure.

3. Click Create Delete Request to start a data erasure request.

   

4. Search for one or more customer profiles by using filters.

   Note that CDP uses the AND operator for more than one filter. If you do not find the profiles you are looking for, adjust the filters.

5. Select the checkbox next to each profile in your results, and click Add to Request.

   

   As you select additional profiles, the number of total selected profiles is displayed at the top of the New Delete Request page. In addition, the selected profiles are disabled.

   

6. To add more profiles, repeat the preceding steps.

   You cannot submit more than 200 identities at a time. For more information, see Unable to create a batch with more than 200 records in data erasure.

7. After you add all the profiles that you want to delete, click Review and Submit Request to review and complete the required fields.

   

   CDP displays the Profile Delete Review page. You can view the total number of profiles and the identities in each profile. You can update the request to include or exclude specific profiles or identities. To update your request, do one of the following:

   • Clear the checkbox next to any customer profile or identity.

   • Click the Kebab menu icon next to a profile and remove all of the customer’s identities associated with that profile.

   

8. In Date of Customer Request, select the date when your customer requested for deletion of data.

   Note that you cannot select a date older than one month.

9. In Reason for Request, do one of the following:

   • Select GDPR Compliance.

   • Select Other and specify the reason.

10. Click Submit to initiate the data erasure process. After you submit the request, CDP displays a message with a request ID, the number of identities that are registered for deletion, and the number of profiles that are skipped. Identities are skipped if they are already submitted earlier.

11. Access the status page to view the request in the Pending status. After all the records are deleted, the status is updated to Completed. The system removes all customer records from all data stores.