Support¶

The Customer Data Platform (CDP) Support team can be reached by filing a ticket. If your account is not yet configured, see documentation page or reach out to your CSM. Support can help with your issues, questions, and access requests.

When contacting Support, provide:

• A clear description of the problem
• The report name, campaign name, view name, and URL
• Error message, if available
• Steps to reproduce the problem
• Whether the issue impacts campaign launch or time of launch
• Screenshots of the issue

To provide feedback on specific product features, contact product@agilone.com.