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Known Issues in Customer Data Platform

This page describes the known issues in Customer Data Platform (CDP).

Facebook Offline reports fail with an error

While using the Facebook Offline output connector, the reports fail with the error: Event time out of range.

Workaround

To resolve this issue, access your template report configuration page and check if the report is configured to retrieve transaction records in the last X days. If the report is configured for last X days, update it to retrieve transaction records between days. For example, use transactions between 0 and 3 days instead of transactions in the last three days. This ensures that the system does not send future-dated transactions to Facebook.