Known issues¶

Facebook Offline reports fail with an error¶

While using the Facebook Offline output connector, the reports fail with the error: Event time out of range.

Workaround

To resolve this issue, access your template report configuration page and check if the report is configured to retrieve transaction records in the last X days. If the report is configured for last X days, update it to retrieve transaction records between days. For example, use transactions between 0 and 3 days instead of transactions in the last three days. This ensures that the system does not send future-dated transactions to Facebook.