Information for: DEVELOPERS   PARTNERS

Known issues in Acquia DAM Connector for Drupal

This page describes any known issues with the Acquia DAM Connector for Drupal 8. For the known issues with Acquia DAM, see Known issues in Acquia DAM.

  • Syncing a large asset into Drupal may time out after 30 seconds (Affects versions 1.2 and 1.3)
    If you experience difficulty syncing large files from Acquia DAM into your Drupal 8 website, you can increase the HTTP timeout by editing the settings.php for your Drupal 8 website, and then changing the following configuration option to a value greater than 30:

    $settings['http_client_config']['timeout'] = 30;
    // timeout in seconds

    For information about making changes to settings.php values in Acquia Cloud Site Factory, see Altering values in settings.php with hooks.

  • Expired assets are not removed from Drupal (Affects versions 1.2 and 1.3)
    When you set an asset to expire on a particular date, the asset will continue to persist in your Drupal website.

  • No syncing of custom XMP metadata, such as keywords (Affects version 1.2 and 1.3)
    The metadata fields that Acquia DAM syncs are limited to the following fields:

    • status
    • description
    • type_id
    • filename
    • filesize
    • width
    • height
    • filetype
    • colorspace
    • version
    • datecreated
    • datemodified
    • datecaptured
    • folderID
  • Acquia DAM Drupal integration does not support SSO (Affects versions 1.2 and 1.3)
    The Acquia DAM Drupal integration does not support single sign-on (SSO) with Acquia DAM. Drupal content authors wanting to add assets from Acquia DAM to Drupal must have local Acquia DAM accounts.

  • Double-clicking folders causes a display error (Affects versions 1.2 and 1.3)
    When navigating the Acquia DAM media browser user interface in your Drupal administrative interface, single-click folders to view their contents. Double-clicking folders displays a system error.

  • Uploading large files can cause memory issues (Affects versions 1.2 and 1.3)
    Customers uploading large files (approximately 800 MB or greater) in Drupal with the Acquia DAM Drupal integration may encounter out-of-memory errors for multiple reasons, such as:

    • The size of the subscription’s Acquia Cloud server instance
    • Amount of physical memory (RAM) available
    • Amount of file system space available

    If you encounter out-of-memory errors when copying large files from Acquia DAM to Drupal, contact your account manager to purchase a server upsize.