Issue¶

In the Acquia Personalization Dashboard / Campaign sections, you may see this error: "Error 560: An internal error occurred."

Resolution¶

Check for the following:

1. Recently deleted / replaced site_id name.
2. If the deleted site_id is still used in Campaigns.
3. Check to make sure that the site_id entered is 20 characters or less.

Correct any broken site_id's. 

Cause¶

An orphaned site_id or any modified elements being used at the Campaign section will cause the error.