Personalization

Understanding campaign analytics

End-of-sale notice!

Acquia announces the end-of-sale for Acquia Personalization effective July 1, 2024. Customers with active service contracts will continue to receive support. If you are interested in experimentation and optimization, contact Acquia Sales Team to get information about Acquia Convert powered by VWO.

End-of-life notice!

Acquia announces the end-of-life for the acquia_lift module effective December 31, 2025. Acquia recommends you to update your application to the current version of Acquia Personalization. For any assistance related to migration, contact Acquia Support.

Campaign analytics provides a quick overview of how an Active, Archived, or Complete campaign has performed. Users can see a summary of the campaign and detailed statistics on individual rules or variations.

Analytics summary

The following chart explains the statistics available to users.

FieldDescriptionDetails
Times Shown# of times the campaign content has displayed to visitorsEach touch is counted only once per visitor, per content item, for a 30-minute timeframe.
Clickthrough# of times visitors click the campaign contentEach touch is counted only once per visitor, per content item, for a 30-minute timeframe.
Clickthrough Rate% of time a visitor clicks on shown campaign contentCalculated by clickthrough / times shown
Unique Visitors# of unique users who have interacted with campaign content 
Goals Met# of times visitors achieved campaign defined goalsEach touch is counted only once per visitor, per content item, for a 30-minute timeframe.
Conversion Rate% of time a visitor achieved campaign defined goals when shown campaign contentCalculated by goals met / times shown

Note

Detailed statistics are available for A/B and Mixed campaigns only.

Targeted campaigns only have summary statistics.

Statistics available are:

  • Times Shown
  • Clickthroughs
  • Clickthrough Rate
  • Unique Visitors
  • Goals Met
  • Conversion Rate

Detailed content analytics are not available at this time.

Other information

The Last Updated Date represents the time and date in which at least 99% of the data is available and displays on the reports. There is always a small chance there is a small amount of data not processed which may change the results slightly after the report is viewed.

You may also see a message There is no data for your campaign. If this displays, the system hasn’t processed the data yet. That doesn’t mean no one has interacted with the campaign, there may be data not yet processed. The Personalization processing time window can be up to 24 hours.

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