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# FAQs and troubleshooting¶

This page describes the approaches you can take to resolve any issues you find with Acquia Edge.

## Timeouts¶

Acquia Edge waits 100 seconds for a response from your back end (origin) servers before timing out. If Acquia Edge doesn’t receive a response after 100 seconds, it will close the connection and display the following error:

Error 524: A timeout occurred


Long-running processes, such as report generation, may trigger this error unless the application is modified to return HTTP responses in the time limit.

Note

Cloud Platform subscribers can contact Acquia Support to request a timeout limit increase to a maximum of 600 seconds.