Troubleshooting Acquia Cloud Edge

This page describes some of the approaches you can take to resolve any issues that you encounter with Acquia Cloud Edge.


Acquia Cloud Edge waits 100 seconds for a response from your backend (origin) servers before timing out. If Acquia Cloud Edge does not receive a response after 100 seconds, it will close the connection and display the following error:

Error 524: A timeout occurred

Long-running processes, such as report generation, may trigger this error unless the application is modified to return HTTP responses in the time limit.


Acquia Cloud Enterprise customers can contact Acquia support to request a timeout limit increase to a maximum of 600 seconds.

Contact supportStill need assistance? Contact Acquia Support

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