Why has my scan stalled?¶

1. Some reasons that the scan may have stalled include:

   • The initial scan sometimes takes much longer than subsequent scans.

   • If this is not the first scan, the problem is in most cases due to post-processing. Rescan the website manually. If the problem persists, contact our support team.

   • If this is the first scan after recently adding a large amount of content to your website, this could cause the scan to stall.

   • If the page is protected or requires a login, the scan may stall if the login has not been provided in the Acquia Optimize setup. See Scan Password Protected and Internal Only Pages for instructions on how to set this up.

   • For pages that require a login, check that the submit button (submit selector field) has a name or ID value. See Scan Password Protected and Internal Only Pages for instructions.

   • If there are no obvious errors, try to navigate to the site in your browser and see if there is a pop-up that is possibly blocking any additional action on the page.

2. If a scan stops because the amount of data is extremely large, try to limit the number of pages scanned with path constraints or link exclusions. See the user guide article::

   • Path Constraints and Link Exclusions

3. See the following Acquia Optimize User Guide sections on scans:

   • Configure Domain Scans

     • Source Code Exclude

     • Scan Password Protected and Internal Only Pages

     • Single-Page Scans

   • See also: How do I proceed if my scan keeps stopping before it finishes?

If the problem persists, contact the support team.