Configuring SPF records for domains on Acquia Cloud

The Sender Policy Framework (SPF) is an open standard that specifies a technical method to prevent sender address forgery. More precisely, the current version of SPF (called SPFv1 or SPF Classic) protects the envelope sender address that is used for the delivery of messages. For more information, visit this quick explanation of the different types of sender addresses in emails.

SPFv1 allows domain owners to specify their email sending policy (for example, which email servers they use to send email from their domain). The technology requires actions on both sides of the email exchange: the domain owner publishes this information in an SPF record in the domain’s DNS zone, and when someone else’s email server receives a message claiming to come from that domain, then the receiving server can check that the message complies with the domain’s stated policy. For example, if the message comes from an unknown server, it can be considered a fake.

If you’re receiving the message Sender address rejected, this is often caused by missing or incorrect SPF records. If you are having other email issues, you might find Troubleshooting Drupal email issues useful.

Some domain registrars require a TXT entry for your SPF record. In this case, you must add all of the Acquia mail servers as one TXT record rather than creating a separate entry for each of the servers. This is a TXT rule versus just putting the domain name in a text field. This is the current recommended format:

v=spf1 mx -all

Based on information at OpenSPF’s record syntax page, the rule will execute as follows:

  1. Allows MX records from the host domain
  2. Checks Acquia’s defined SPF records for mail servers and allows them
  3. Denies all others

This configuration says that you authorized the domains (in this case, Acquia) to send email on your behalf. Directions for updating your record will vary depending on your DNS provider. Here are links to specific instructions for Network Solutions, GoDaddy, and EasyDNS.


Acquia does not currently support whitelisting of its mail server IP addresses. These IP addresses can change at any time. Acquia only supports SPF whitelisting.

The recommended snippet also rejects all non-Acquia domains. If you have SPF records in your own domain, they also need to be added to ensure outgoing mail is handled correctly. For example, Google Apps Business users may need to use the following code:

v=spf1 -all

SPF records must all exist on the same TXT record. Adding multiple TXT records with differing SPF data may have unexpected side effects.

If you’re not sure if your SPF records are correct, there are SPF Record Testing Tools that you can use.

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