Note
For additional information about Platform Email Service, see its product documentation.
Last updated: January 28, 2022
Acquia provides a robust transactional email sending solution.
To use Platform Email Service, customers must update the authoritative
DNS configuration. Acquia manages the service, however, the service
leverages the AWS SES infrastructure. Platform Email Service does not
support the multi-region capability for sending emails, and all emails are sent
from the us-east-1
region. For all Cloud Platform customers who utilize
Platform Email Service, the following Resource Limits policy applies:
to
, cc
, and bcc
fields in an email.
Any email sent to email DL (alias) is counted as one.Acquia reserves the right to enforce resource limits on Customer applications. With your Cloud Platform and Site Factory subscription, you obtain access to Platform Email. If you exceed the quota set for your entitlement, you cannot send emails. If you are near your monthly quota, Acquia notifies you about the same periodically. However, you cannot carry over unused email allotment to subsequent months. Based on your entitlement, you have the allotted amount per month and the count restarts at the start of each calendar month.
The following resource limitations correspond to each subscription entitlement level.
All use of platform email is subject to Acquia Acceptable Use Policy.
Cloud Entitlements | Standard | Plus | Premium | Elite |
---|---|---|---|---|
Number of Domains | 10 | 20 | 20 | 20 |
Site Factory Entitlements | Standard | Premium |
---|---|---|
Number of Domains | 150 | 750 |