Last updated: December 29, 2022
Customers with an Acquia Marketing Cloud subscription may add a Marketing Cloud Consultant (MCC) to their Subscription for an additional fee. Customers with a Named MCC Subscription are provided with an MCC who supports an average of six customers.
MCCs will provide Customers with guidance, best practices, training, recommendations, and/or consultation on the use of Acquia’s Marketing Cloud products. Depending upon the nature of the request, these activities may be delivered by the MCC or by another Acquia resource under the guidance of the MCC. Examples of MCC advice and guidance include:
If ordered by the Customer, the MCC may meet onsite with Customer up to one day per quarter. Travel and expenses for each visit are included with Customer’s Subscription. Any additional travel and expenses are billable. Any additional travel and expenses shall be invoiced to Customer in accordance with the Agreement.
MCCs are expert-level advisors and guides to Acquia’s products and services. MCCs are not development resources and thus the following activities are out of scope for the MCC:
Acquia Inc. reserves the right to change the Products and Services Guide based on prevailing market practices and the evolution of our products. Changes will not result in a degradation in the level of services provided during the period for which fees for such services have been paid.