Marketing Cloud Consultant Product Guide
Last updated: December 29, 2022
Customers with an Acquia Marketing Cloud subscription may add a Marketing Cloud
Consultant (MCC) to their Subscription for an additional fee. Customers with a
Named MCC Subscription are provided with an MCC who supports an average of six
customers.
1. In-scope Activities
MCCs will provide Customers with guidance, best practices, training,
recommendations, and/or consultation on the use of Acquia’s Marketing Cloud
products. Depending upon the nature of the request, these activities may be
delivered by the MCC or by another Acquia resource under the guidance of the
MCC. Examples of MCC advice and guidance include:
- Convey best practices for utilizing Marketing Cloud Product features and
capabilities.
- Provide guidance during onboarding and implementation of Acquia’s Marketing
Cloud products.
- Develop a deep understanding of Customer’s implementation and any
customizations so that Acquia can provide optimal support during
implementation, deployment, and operations.
- Identify new opportunities for enhanced value and product utilization.
2. Onsite Visits
If ordered by the Customer, the MCC may meet onsite with Customer up to one day
per quarter. Travel and expenses for each visit are included with Customer’s
Subscription. Any additional travel and expenses are billable. Any additional
travel and expenses shall be invoiced to Customer in accordance with the
Agreement.
3. Out-of-scope Activities
MCCs are expert-level advisors and guides to Acquia’s products and services.
MCCs are not development resources and thus the following activities are out of
scope for the MCC:
- Write code, or modify the existing code or scripts of any kind.
- Author or edit marketing content for Customer.
- Perform in-depth data analysis, synthesis, and/or interpretation.
- Install, maintain, or configure software on Customer-maintained
infrastructure.
- Work on-site at a Customer’s business, outside of onsite visits described in
the earlier section.
- Act as first responders for Marketing Cloud product emergencies. Customers
should open a Critical issue with Global Support as a first measure in an
emergency.
- Provide legal advice regarding regulatory compliance policies and processes.
Acquia Inc. reserves the right to change the Products and Services Guide
based on prevailing market practices and the evolution of our products.
Changes will not result in a degradation in the level of services provided
during the period for which fees for such services have been paid.