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Acquia Platform Migration Services Product Guide

Last updated: July 14, 2020

  1. Migration Services

    The Platform Migration Services will migrate Customer’s existing Code Base to Acquia Cloud Platform (Acquia Cloud Platform Enterprise or Acquia Cloud Platform Professional). The destination codebase shall be configured to the same major version as the source codebase. Prior to Acquia performing Migration Services, Customer shall ensure its website is running on a version of PHP supported by Acquia as defined in the Support Users Guide. Customer shall provide Acquia with an administrative login to the Code Base to be migrated and have a technical point of contact familiar with Drupal.

    Migration Services include:

    • Initial, intermediate and final migration of a single Code Base, database, and associated file assets. Acquia will provide up to three syncs of the website during the migration.
    • Configuration changes to settings.php to connect to Acquia Cloud Platform.
    • A basic review of Customer’s existing Drupal site configuration, module selection, and code for potential availability risks.
    • Migration regressions root cause analysis and recommendations.
    • Installation of the Acquia Connector and Acquia Search, if applicable.
    • Core and contributed module major version security upgrades.

    Acquia Platform Migration Services are performed remotely by Acquia, and Acquia will require an administrative login to Customer’s website. Customer agrees to cooperate with Acquia to the extent necessary for Acquia to perform the services and shall provide Acquia with access to Customer’s personnel. Once migrated, Acquia will conduct a light infrastructure site audit to determine whether any issues with the website may cause the launch to be unsuccessful. Following such audit, Acquia will disclose any risks to Customer and suggested mitigation. Customer may either resolve the risks themself or engage Acquia at its standard professional services rates to fix the risks. Customer may buy a full infrastructure site audit for an additional fee and subject to a separate Order. In the event Acquia determines additional storage or servers are insufficient to migrate Customer’s website, Acquia will inform Customer and Acquia will provision the additional necessary storage or capacity at Customer’s expense. All communication and documentation will be tracked using Acquia’s ticketing system. Project duration is fixed based on the migration package purchased, and timeline for engagement is dependent upon both teams’ execution of various milestones. Migrations are available in small, medium, large, and extra-large options, depending on the size and complexity of Customer’s project. Customers should anticipate at least three weeks to complete a small platform migration with duration increasing with the size and complexity of the migration. Additional time can be added to the timeline with a custom engagement.