Last updated: January 27, 2023
Acquia will provide the services described below only if purchased by Customer, as indicated in the Order.
The Acquia Multi-Region service is an extension of Cloud Platform Enterprise and is limited to one Code Base. Fees for this service cover environment and application setup preparation, ongoing support and operational service, coordination and restoration of service during outages, and development on improving the service. Multi Region Failover requires Customers to use a third party CDN to achieve failover in the event of primary Region loss. Customer is responsible for performing the failover upon Acquia’s recommendation during a Region outage. Customer may be required to implement Acquia recommended application changes to ensure optimal Multi Region Service and support. Customer must provide Acquia with at least five business days advance notice before electing to add an additional Code Base to this service.
Acquia will provide Customer with the Acquia Search Dedicated instance, which provides an isolated, hosted search environment for its website(s) that is totally dedicated to a particular Customer. Dedicated Search includes the following:
The ability to scale queries and index size beyond limits available on shared search
A 99.95% uptime in accordance with Acquia’s Service Level Policy
Ability for Customer to perform load tests
Option to deploy other Solr libraries (Customer must test libraries locally)
The ability for Customer to provision additional indexes to support multiple search use cases
Load Testing Environments are add-ons to Cloud Platform subscriptions, and Drupal Cloud subscriptions that include Cloud Platform. Load Testing Environments are dedicated environments with infrastructure that is identical to the infrastructure running in the customer’s Acquia Cloud Enterprise production environment. Acquia requires five business days’ advance notice to provision. The purchase of a Load Testing Environment does not entitle Customer to Professional Services or assistance in executing performance testing/load testing without the purchase of additional services.
Traffic to Load Testing Environments does not count against Customer’s entitlements. Load Testing Environments are not available for Acquia Cloud Professional Customers.
Load Testing Environments are provisioned for a minimum of one week.
Load Testing Environments are provisioned for a minimum of four weeks.
Secure VPN (Virtual Private Network) is an add-on to Cloud Platform subscriptions and Drupal Cloud subscriptions. Customers can choose to add an optional Virtual Private Network (VPN) hosted on Cloud Platform Enterprise to facilitate a connection between Cloud Platform Enterprise and the customer’s private network. The VPN connection ensures Customers have secure bidirectional interaction between their websites and their internal IT systems, such as CRM. A setup fee is required for each VPN connection.
In the event Customer changes endpoints during the Subscription Term, Customer will incur additional setup fees, which will be billed to Customer at $250 per hour. In order for Acquia to enable the VPN connection, Customer must meet the technical requirements set forth at Amazon VPC FAQs.
Log Forwarding is an add-on to specific Cloud Platform subscriptions and Drupal Cloud subscriptions. Log Forwarding is also included in the Enterprise Security Package, which is included in some Cloud Platform and Drupal Cloud subscriptions, as specified on the Drupal Cloud Subscriptions page and the Cloud Platform page.
Log Forwarding provides security teams with a secure and simple way to forward their logs to an end destination for analysis. This feature provides in-UI self-service configuration of log types and log destination. It is Customer’s responsibility to configure log forwarding for Cloud Platform after Acquia has enabled the feature.
Performance Boost is an add-on feature for Cloud Platform subscriptions and Drupal Cloud subscriptions for customers who need additional resource limits, beyond the limits that are outlined in the Infrastructure Capacity section. See order form for details.
Federated Authentication enables Cloud Platform customers to enforce the login requirements of their IdP when users attempt to access protected resources. Federated Authentication is a feature of the Cloud Platform that can be purchased as an add-on, and is included with certain Cloud Platform subscriptions, as specified in the package description. Federated Authentication only supports SP-initiated SAML flows, and requires customers to use an IdP that supports SP-initiated flows. Customers need to integrate their IdP with the Federated Authentication feature.
New Relic Application Performance Monitoring (“New Relic APM”) licenses are included with Cloud Platform Professional, Cloud Platform Enterprise, and Site Factory subscriptions. New Relic APM provides Customer with access to New Relic APM Pro. New Relic APM Pro includes Lite access to Synthetics, Custom Events, and Browser. Customer may purchase additional New Relic monitoring products through Acquia, including Synthetics Pro, Browser Pro, Mobile Enterprise, and extended retention for Custom Events. Customer is limited to the usage limits for each product as stated on the order form.
Should Customer’s usage exceed the stated usage limit by 20% for a given month, they will be charged an overage rate as stated on the order form. Should Customer’s usage exceed a limit by less than 20% for a single month and subsequently usage is reduced below limit, Customer will not be charged for those overages. Should the customer exceed subscription limits by any amount for two consecutive months, then overages will be applicable at the stated rate. Customer will also have to pay the backdated amount.
The Acquia PHP 7.4 LTS entitlement is a subscription extension of Acquia Cloud Platform Enterprise, Site Factory, and Acquia Cloud Professional. This program provides customers with an assurance that applications that are dependent on PHP 7.4 will continue to function and remain compatible with Acquia’s Drupal Cloud platform, subject to certain limitations. Additionally, the installed version of PHP will continue to receive security updates. The program consists of the following phases:
PHP 7.4 LTS (Gratis): All Acquia Cloud customers will continue to have access to PHP 7.4 through this program. This free program will run till PHP 7.4 EOL on March 29, 2024. If customers need access to PHP 7.4 beyond this date, they must purchase the PHP 7.4 LTS entitlement. Acquia Cloud Professional Online customers will receive PHP 7.4 LTS until March 29, 2024, as part of the recent price upgrades. If they would like to continue using PHP 7.4 LTS after that point, they will have to upgrade to Acquia Cloud Professional Contract. Security coverage of PHP 7.4 shall be performed according to Acquia’s Security Patch Management policy.
PHP 7.4 LTS: This paid program is for customers who want to access PHP 7.4 beyond March 29, 2024. This program begins in April, 2024 and ends in April, 2025. Security coverage of PHP 7.4 shall be performed according to Acquia’s Security Patch Management policy.
Customer acknowledges that PHP 7.4 compatibility with Acquia open source projects including Acquia CLI, Acquia CMS and BLT is dependent on open source community libraries and are therefore not covered under this PHP 7.4 LTS offering.
Cloud Actions is a feature of Cloud Platform available for Cloud Next environments. Customers can use this feature to automate development operations while deploying Cloud Next environments from the Cloud Platform user interface.
The components of this feature are:
Ability to set and override the default Cloud Actions for each Cloud Next environment from the Cloud Platform user interface
Management of common deployment tasks when deploying new code on Cloud Next environments in a pre-defined order
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