Last updated: November 8, 2021
Acquia Professional Services provides training, implementation, expert help and advice services for the Acquia platform. Standard Professional Services may be purchased through an Order and delivered according to the descriptions set forth herein. Non-standard Professional services may be customized and contracted through a Statement of Work (SOW).
Acquia provides strategy and implementation from digital experience experts to help marketers be successful on the Acquia platform.
Acquia provides training on Acquia products. Acquia offers online training, classroom training for Drupal, and customer-specific training for Acquia products.
Acquia provides implementation services through custom statements of work. Services include:
Acquia provides expert help and advice on the Acquia platform. Services are provided as either standard service packages or custom statements of work. Standard service offerings include:
The Acquia personalization strategy offering targets new or existing Customers who need assistance in thinking through their use cases for personalization as they start to use Acquia Personalization to deliver a better personalized experience.
The scope of the personalization strategy includes:
Dependencies: For the project to be successful, the Customer must ensure the right marketing and technology stakeholders are involved. It is also critical the Customer have an understanding of their overall marketing and digital goals to inform the personalization project.
Acquia will deliver personalization strategy over the course of four (4) to six (6) weeks. An Acquia Digital Experience Strategist will deliver the services, remotely, with up to one-day (1) onsite meeting. There will be regular checkpoints during the project to ensure Acquia and the Customer are in sync throughout the project timeline.
The Acquia content planning offering targets new or existing Customers who need assistance thinking through what content must be created to support their current personalization use cases and how to effectively plan for future initiatives.
The scope of the content planning includes:
Dependencies: For the project to be successful, the Customer must ensure the right marketing, content and technology stakeholders are involved. It is also critical that the Customer have an understanding of their marketing and digital goals to inform the larger content calendar.
Acquia will deliver the content planning offering over the course of four (4) weeks. An Acquia Digital Experience Strategist will deliver the services, remotely, with up to one (1) onsite meeting.
The Acquia Personalization consulting retainer provides a means for a Customer to work with Acquia’s Digital Experience team to address personalization topics such as segmentation, building campaigns, creating custom reports and resolving technical issues.
The scope of the Acquia Personalization Consulting retainer includes a fixed set of 20 hours per 4-week span, used consistently week to week depending on the Customer’s needs. Hours cannot be saved and used all in one week. Hours unused during the 4 weeks will be forfeited and no refunds shall be given.
The activities below shall not be deemed to be an exhaustive list of in-scope services but are expressly included to indicate the type of consulting.
Depending on the request one to two roles will join a call with the Customer:
The Customer will send a defined request to the Acquia team and allow Acquia to schedule within 48 business hours of the Customer’s request. Based on the request, Acquia will bring the right team members to the meeting to address the requested topic(s).
The Acquia marketing automation strategy offering targets new or existing Customers who need assistance in thinking through their email marketing campaigns as they start to use Campaign Studio to deliver marketing automation campaigns.
The scope of the marketing automation strategy includes:
Dependencies: For the project to be successful, the Customer should ensure the right marketing stakeholders are involved. It’s also critical that the Customer have an understanding of their overall email marketing and digital goals to inform the marketing automation project.
Acquia will deliver marketing automation strategy over the course of 4-6 weeks. The services will be delivered by an Acquia Digital Experience Strategist. Services will be delivered remotely, with the potential for up to one (1) day onsite meeting. There will be regular checkpoints during the project to ensure Acquia and the Customer are in-sync throughout the project timeline.
Acquia will assess and prepare a Customer’s development team (up to 5 people) for Acquia certification.
The scope of the Assessment includes:
Acquia will assess the team and provide a recommended training plan over the course of five (5) consecutive business days, with up to (3) days onsite, unless otherwise agreed by Customer and Acquia. Services include one Drupal Immersion Training and 5 certification credits. Acquia will provide remote consulting hours of up to 4 hours per week for 12 weeks immediately following the onsite assessment.
Acquia will work with Customer’s development team (up to 5 people) to prepare them to build an application on Acquia Cloud Platform Enterprise. Acquia will provide hands-on training and guidance to architect a code deployment process that includes continuous integration and automated testing.
Development Readiness Training will be interactive with hands-on exercises, and in the case of Drupal may cover the following example topics:
Acquia will deliver the training over the course of 6 consecutive business days including up to three (3) days onsite.
Acquia Site Factory Development Readiness Training will enable the Customer’s development team (up to 5 people) to use Acquia Site Factory to manage a Drupal multisite codebase. Consultants will provide an overview of multisite architecture in Drupal, and will conduct a hands-on walk-through of code management and deployment, using Acquia CMS, Acquia Cloud Platform CD, and Acquia Site Factory. Acquia consultants will deliver the training over the course of 10 consecutive business days including up to three (3) days onsite, unless otherwise agreed by Customer and Acquia. Development Readiness Training will be interactive with hands-on exercises, and in the case of Drupal may cover the following example topics:
Acquia will train the Customer on the technical and business governance processes required to successfully build, adopt and run Acquia Site Factory within the Customer organization.
Acquia will work with Customer’s design and development teams to prepare them for a Acquia Site Studio implementation on Acquia Cloud Platform. The Quick Start services are performed remotely up to a maximum of 5 hours over a period of two days and will cover the following topics:
Acquia will provide experts to work with Customer or Customer’s partner to guide them through best practices, strategies and how-to’s for Acquia Site Studio as well as office hours to support them as they put those recommendations into practice.
Acquia will deliver 80 hours of onboarding over the course of eight (8) consecutive business weeks. The first week consists of Acquia Site Studio Quick Start. The following seven weeks consists of office hours. On a weekly basis, Acquia will provide the Customer with a written weekly update.
This quick start provides an introduction to Acquia Cloud Platform. Acquia will work with Customer’s Drupal development teams to get started Acquia Cloud Platform. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a two-day period.
Acquia will provide experts to work with Customer or Customer’s partner to guide them through best practices, strategies and how-to’s for Acquia Cloud Platform, as well as office hours to support them as they put those recommendations into practice.
Acquia will deliver 80 hours of onboarding over the course of eight (8) consecutive business weeks. The first week consists of Acquia Cloud Platform Quick Start. The following seven weeks consists of office hours. On a weekly basis, Acquia will provide the Customer with a written weekly update.
This quick start provides an introduction to Acquia Site Factory. Acquia will work with Customer’s Drupal development teams to get started deploying and managing multiple websites on the Acquia Site Factory platform. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a two-day period.
Acquia will provide experts to work with Customer or Customer’s partner to guide them through best practices, strategies and how-to’s fo Acquia Site Factory as well as office hours to support them as they put those recommendations into practice.
Acquia will deliver 80 hours of onboarding over the course of eight (8) consecutive business weeks. The first week consists of Acquia Site Factory Quick Start. The following seven weeks consists of office hours. On a weekly basis, Acquia will provide the Customer with a written weekly update.
This quick start provides an introduction to Acquia DAM. Acquia will work with Customer’s design and development teams to prepare them for a DAM implementation on the Acquia Cloud Platform Platform. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a two-day period
Acquia will provide experts to work with Customer or Customer’s partner to guide them through best practices, strategies and how-to’s for Acquia DAM as well as office hours to support them as they put those recommendations into practice.
Acquia will deliver 80 hours of onboarding over the course of eight (8) consecutive business weeks. The first week consists of an Acquia DAM Quick Start. The following seven weeks consists of office hours. On a weekly basis, Acquia will provide the Customer with a written weekly update.
Acquia will work with the Customer’s team to provide them with the knowledge they need to prepare for an Acquia Customer Data Platform implementation. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a two-day period.
This quick start provides an introduction to Acquia Content Hub. Acquia will work with Customers’ Drupal development teams to get started with using standalone Acquia Content Hub.
The quick start will cover the following topics:
The total duration of these services is 10 hours and they are performed remotely over a two-day period.
Experts from Acquia will work with Customers or Customers’ partners to guide them through best practices, strategies and procedures for Acquia Content Hub. Additionally, Acquia will provide office hours to support the Customers as they put the recommendations into practice.
The initial quick start training helps Customers get a foundation on Acquia Content Hub and covers the following topics:
With office hours, Customers will get an enhanced hands-on enablement to support the best practices and approaches delivered during the quick start phase. The activities involved are as follows:
Acquia will deliver 80 hours of onboarding over the course of eight consecutive business weeks. The first week consists of Acquia Content Hub Quick Start. The following seven weeks consist of office hours. Acquia will provide the Customer with a written update on a weekly basis.
Acquia will work with the Customer’s team to perform an analysis of their content syndication requirements and provide recommendations to support the Content Hub implementation phase. The services are performed remotely over six days. Five consecutive days will be spent on the initial analysis of the Customer’s requirements and site architecture, resulting in an implementation recommendation. This will be followed by a one-day review, just prior to launch, to determine if the recommendations have been followed.
Customers must complete Acquia Content Hub onboarding steps prior to the engagement so they are familiar with:
The initial engagement will include the following:
The pre-launch review and audit will include the following:
At the conclusion of the initial five-day analysis, Acquia will provide an implementation recommendation report.
This quick start provides an introduction to Acquia Campaign Studio. Acquia will train Customers’ technical users, marketing users, and strategists to get started with using Acquia Campaign Studio. The quick start training cover the following topics:
The total duration of these services is 10 hours and they are delivered remotely over a two-day period.
Experts from Acquia will work with Customers’ technical users, marketing users, and strategists to guide them through best practices, strategies, and procedures for Acquia Campaign Studio. Additionally, Acquia will provide office hours to support the Customers as they put the recommendations into practice. The initial onboarding training helps Customers get a foundation on Acquia Campaign Studio and covers the following topics:
With office hours, Customers will get an hands-on enablement to support the best practices and approaches delivered.. The activities involved are as follows:
Acquia will deliver a fixed capacity of 80 hours of onboarding over the course of eight consecutive business weeks. The first week consists of Acquia Campaign Studio Quick Start. The following seven weeks consist of office hours. Acquia will provide the Customer with a written update on a weekly basis.
This quick start provides an introduction to Acquia Personalization. Acquia will train Customers’ Drupal development teams to get started with using Acquia Personalization. The quick start training cover the following topics:
The total duration of these services is 10 hours and they are delivered remotely over a two-day period. Assumes the Customer has a technical team to implement and configure Personalization and personalization use cases identified.
Experts from Acquia will work with Customers or Customers’ partners to guide them through best practices, strategies, and procedures for Acquia Personalization. Additionally, Acquia will provide office hours to support the Customers as they put the recommendations into practice. The initial quick start training helps Customers get a foundation on Acquia Personalization and covers the following topics:
With office hours, Customers will get an enhanced hands-on enablement to support the best practices and approaches delivered during the quick start phase. The activities involved are as follows:
Acquia will deliver a fixed capacity of 80 hours of onboarding over the course of eight consecutive business weeks. The first week consists of Acquia Personalization Quick Start. The following seven weeks consist of office hours. Acquia will provide the Customer with a written update on a weekly basis.
This quick start provides an introduction to Acquia CMS. Acquia will work with Customer’s design and development teams to educate them on the Acquia CMS so that they can use it to accelerate the implementation of their site. The quick start will cover the following topics:
Initial account provisioning assistance, including set up for one initial Customer account and one initial Customer site.
Orientation to Acquia CMS features and review of the architecture and implementation of Drupal and Acquia Site Studio in this distribution.
Orientation to Acquia Site Studio interface and explanation of key architectural components and best practices.
Strategy for use of the Acquia CMS distribution to leverage future releases.
Best Practices for developing on Acquia Cloud and setting up code deployments
The services are 10 hours and performed remotely over a period of up to 5 days.
Experts from Acquia will work with Customer’s design and development teams to educate them on the Acquia CMS so that they can use it to accelerate the implementation of their site. Acquia will then provide consulting office hours to support the Customer as they put the recommendations into practice. The initial quick start training will cover the following topics:
Initial account provisioning assistance, including set up for one initial Customer account and one initial Customer site.
Orientation to Acquia CMS features and review of the architecture and implementation of Drupal and Acquia Site Studio in this distribution.
Orientation to Acquia Site Studio interface and explanation of key architectural components and best practices.
Strategy for use of the Acquia CMS distribution to leverage future releases.
Best Practices for developing on Acquia Cloud and setting up code deployments
With consulting office hours, Customers will get an hands-on enablement to support the best practices and approaches delivered. The activities involved are as follows:
Two one-hour meetings each week to review concepts and answer questions
Email response to questions from the team
Ad-hoc meetings (subject to availability of time)
Acquia will deliver a fixed capacity of 80 hours of onboarding over the course of eight consecutive business weeks. The first week consists of Acquia CMS quick start training. The following seven weeks consist of technical consulting office hours delivered remotely. Acquia will provide the Customer with a written summary on a weekly basis.
This quick start provides an introduction to Acquia Migrate Accelerate. Acquia will work with the Customer’s team to provide them with the knowledge they need to prepare for a migration from Drupal 7 to Drupal 9 using Acquia Migrate Accelerate. The quick start will cover the following topics:
Planning for a Drupal 7 to Drupal 9 migration
Provisioning Acquia Migrate Accelerate and a migration environment.
Orientation to the Acquia Migrate Accelerate Dashboard
Troubleshooting and resolving migration issues.
Approach to port custom code and custom theme to complete the Drupal 9 build.
Best Practices for developing on Acquia Cloud and setting up code deployments
The services are 10 hours and performed remotely over a period of up to 5 days.
This enhanced onboarding provides quick start training and consulting advice for using Acquia Migrate Accelerate. Acquia experts will work with Customer’s development team to educate them on the Acquia Migrate Accelerate so that they can use it to accelerate the implementation of their site. Acquia will then provide consulting office hours to support the Customer as they put the recommendations into practice. The initial quick start training will cover the following topics:
Planning for a Drupal 7 to Drupal 9 migration
Provisioning Acquia Migrate Accelerate and a migration environment.
Orientation to the Acquia Migrate Accelerate Dashboard
Troubleshooting and resolving migration issues.
Approach to port custom code and custom theme to complete the Drupal 9 build.
Best Practices for developing on Acquia Cloud and setting up code deployments
With consulting office hours, Customers will get an hands-on enablement to support the best practices and approaches delivered. The activities involved are as follows:
Two one-hour meetings each week to review concepts and answer questions
Email response to questions from the team
Ad-hoc meetings (subject to availability of time)
Acquia will deliver a fixed capacity of 80 hours of onboarding over the course of eight consecutive business weeks. The first week consists of Acquia Migrate Accelerate quick start training. The following seven weeks consist of technical consulting office hours delivered remotely. Acquia will provide the Customer with a written summary on a weekly basis.
This quick start provides an introduction to Acquia Cloud IDE. Acquia will work with Customer’s Drupal development teams to educate them on the Cloud IDE so that they can use it to develop and maintain their Drupal application. The quick start will cover the following topics:
Getting Started with Cloud IDE - creating and configuring your Cloud IDE
Developing in the cloud environment and locally
Using the Cloud IDE interface
Drupal tooling in Cloud IDE - Acquia CLI, Composer, XDebug, Drush
Creating a standardized development environment for a development team
Exercises in the development workflow.
Best Practices for developing on Acquia Cloud, and setting up code deployments
The services are 10 hours and performed remotely over a period of up to 5 days.
This enhanced onboarding provides quick start training and consulting advice for using Acquia Cloud IDE. Acquia will work with Customer’s Drupal development teams to educate them on the Cloud IDE so that they can use it to develop and maintain their Drupal application. Acquia will then provide consulting office hours to support the Customer as they put the recommendations into practice. The initial quick start training will cover the following topics:
Getting Started with Cloud IDE - creating and configuring your Cloud IDE
Developing in the cloud environment and locally
Using the Cloud IDE interface
Drupal tooling in Cloud IDE - Acquia CLI, Composer, XDebug, Drush
Creating a standardized development environment for a development team
Exercises in the development workflow.
Best Practices for developing on Acquia Cloud, and setting up code deployments.
With consulting office hours, Customers will get an hands-on enablement to support the best practices and approaches delivered. The activities involved are as follows:
Two one-hour meetings each week to review concepts and answer questions
Email response to questions from the team
Ad-hoc meetings (subject to availability of time)
Acquia will deliver a fixed capacity of 80 hours of onboarding over the course of eight consecutive business weeks. The first week consists of Acquia Cloud IDE quick start training. The following seven weeks consist of technical consulting office hours delivered remotely. Acquia will provide the Customer with a written summary on a weekly basis.
Acquia will provide the Acquia Edge Quick Start services below only if purchased by Customer, as indicated in the Order.
Customer may purchase a Quick Start for each Order that includes Acquia Edge Security or Acquia Edge CDN services. The Quick Start services are performed over the course of two weeks and include:
This quick start provides an introduction to Drupal. Acquia will work with Customer’s content owners and development teams to prepare them for a Drupal implementation. The quick start will cover the following topics:
The services are 10 hours and performed remotely over a two-day period.
Acquia’s Introduction to Drupal Training is Drupal in a day, onsite or remote, for up to 10 participants. It provides a broad introduction to the essential skills necessary when building websites with Drupal. This course is meant to be interactive. You will build a functioning Drupal website for our fictitious client Sociable Planet following the steps of this manual.
The procedures are introduced step-by-step and then reinforced with practice and challenges. Your instructor will help guide you through the process of establishing this new way of working. You’ll look at case studies of websites and reflect on your own experience to take the procedures you learn here back into your own work and any new situations you encounter. This course serves as a prerequisite to other Acquia Developer Training courses. By the end of the training, you will be able to:
Prerequisites
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
This 2-day Drupal Site Building Training is meant to be interactive and is delivered onsite or remote, for up to 10 participants. The procedures are introduced step-by-step and then reinforced with practice and challenges. Your instructor will help guide you through the process of establishing this new way of working. You’ll look at case studies of websites and reflect on your own experience to take the procedures you learn here back into your own work and any new situations you encounter. This course provides a solid introduction to Drupal. It introduces and explains the most essential features and concepts of Drupal through hands-on activities. By the end of the training you will be able to:
Day 1: Introduction to Drupal
Day 2: Building Websites with Drupal
Prerequisites
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia’s Drupal Layout and Theming Training provides 2 days of comprehensive, hands-on training on Drupal theme and layout development delivered onsite or remote, for up to 10 people. This course provides a variety of approaches for making dynamic layouts in Drupal, and helps users to choose the right approach for their website. The course provides techniques and best practices for configuring a flexible and extendable layout for websites and enables users to get more control over the look and feel of their websites by creating custom themes in Drupal. By the end of the training you will be able to:
Prerequisites
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia’s Drupal Module Development Training assumes you’re an experienced site builder with Drupal. This 2-day training is delivered onsite or remote, for up to 10 participants. You know how to configure a Drupal website, but you’ve found limitations with what you can do with core and contributed modules. You do have experience with programming. While you don’t need to be an expert in PHP, you understand the basic constructs of programming enough to work with a new language. By the end of the training you will be able to:
Prerequisites
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia’s Drupal Front End Development Training is a combination of our Drupal Site Building Training, and Drupal Layout and Theming Training, delivered onsite or remote, over 4 days, for up to 10 participants.
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia’s Drupal Immersion for Developers Training is a combination of our Drupal Site Building, Drupal Layout and Theming, and Drupal Module Development Trainings, delivered onsite or remote, over 5 days, for up to 10 participants.
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Drupal Content Administration Training is a customized training, and requires two weeks lead time for content development, a planning call with the customer to outline the tasks requiring training, and administrative access to the custom application that is stable during the training development and delivery period. Deliverables for this training include a 1/2 day training, printed training manuals for participants, and an electronic (editable) version of the trainer presentation, which is the property of the customer.
The training is intended for those responsible for administering content on a Drupal application. The training manual, developed specifically for the participants, will help them navigate their new Drupal application, and complete the tasks outlined for their role as site administrators.
This course will make participants more efficient and productive on the job. It will also help them communicate with either an internal development team or an external developer on making improvements to an existing site.
By the end of the training you will be able to:
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
In the Acquia Site Factory Essentials Training, you will learn about the Acquia Site Factory platform. This workshop contains a series of tasks, challenges, and demo sessions to help participants understand the fundamental workings of the Acquia Site Factory platform and to apply this understanding to practical use cases. This one-day training is delivered onsite or virtual, for up to 10 participants.
By the end of the training you will be able to:
Customer will be responsible for the reasonable and documented travel and living expenses incurred by Acquia’s staff in connection with the performance of Services.
Acquia Certification is the premier professional certification program for Drupal and the Acquia Platform. Whether you’re a developer, a Drupal agency, or an Acquia customer, our certifications are the trusted benchmark for validating and promoting your expertise, reducing hiring risk, raising teams’ skill levels, and helping ensure successful project delivery.
Acquia Certification Exam Vouchers entitle you to a single attempt at an Acquia Certification Exam, conducted through Web Assessor online or at a proctoring center. Vouchers purchased in bulk are valid for 1 year from date of issue. Exam retakes are not included. Test takers must wait 14 days between attempts of a specific exam, and can attempt an exam up to 3 times, with an exam voucher required for each attempt. Expired vouchers are void.
Acquia provides implementation and ongoing development services through custom statements of work for the following: Drupal on Acquia Cloud Platform and Acquia Site Factory, Acquia Personalization, Campaign Studio and Acquia Customer Data Platform.
Services include:
The Acquia DAM Implementation workshop provides 7 days of remote implementation and up to 3 days of onsite training for the organization’s Acquia DAM users.
Implementation includes:
Training includes:
Add-ons:
Acquia will work with Customer or Customer’s partner to perform certain professional services related to Customer’s migration to Acquia DAM from an existing Acquia DAM Classic subscription. In the performance of such professional services, Acquia will lead discovery with the Customer to document the current features to be migrated and will develop a project plan (the “Plan”) including timelines to accomplish the migration. Acquia will conduct the migration in accordance with the Plan. For the avoidance of doubt, this professional services engagement does not include a subscription the Acquia DAM application.
As more fully set forth in the relevant Plan, the scope of features to be migrated is limited to those features in use by the Customer on their Acquia DAM Classic subscription including, as applicable:
Acquia will provide expert support related to Acquia CDP. The 10-hour block engagement provides a Customer with a fixed capacity of 10 technical development hours delivered remotely over a one-week period to implement changes to the Customer’s Acquia CDP implementation. This engagement may cover the following tasks:
It is assumed that all prerequisites, such as data feeds, are in place before the kickoff of the engagement. Travel and expenses, if needed, will be billed separately.
Customers are entitled to receive an average amount of Standard Professional Services work per month.
Special Professional Services are available at additional cost.
For more details, see Customer Data Platform.
The goal of the Single Sign-On (SSO)–Drupal SAML/LDAP configuration engagement is to assist customers in making the correct changes to the SimpleSAMLphp configuration that allows their Drupal site to work correctly with their SAML 2.0 compliant Identity Provider (IdP). This engagement isn’t a replacement for the Customer involvement in the configuration. Acquia will assist the Customer’s Drupal team and coordinate with Customer’s identity provider team in the configuration of SimpleSAML/LDAP federated login services as a package available in small, medium, large, and extra-large options, depending on the size and complexity of Customer’s Drupal project. The SimpleSAMLphp engagement offering is limited to ensuring the implementation of a standard configuration that allows Drupal to authenticate against the customer’s IdP. This process requires that the customer either already have an IdP, or have someone available during the engagement with knowledge of how their IdP is configured. While the platform supports IdP first-flow or IdP initiated authentication, Acquia has limited visibility into these configurations. This offering assumes Service Provider (SP) initiated authentication. With SP initiated, Acquia can more thoroughly test the application from the SP side and view the corresponding logs.
The SimpleSAMLphp offering isn’t a general single sign-on solution. It doesn’t cover customization of the interaction between Drupal and the IdP, or the ability to shape and use the data returned by the IdP other than to the use the simpleSAMLphp Authentication Drupal module to allow Drupal users to be created and authenticated by the IdP.
The Acquia Cloud Platform Enterprise Help and Advice offering is targeted at new or existing customers/partners who have limited experience with Acquia products and/or Drupal and need assistance in implementing Acquia Cloud Platform Enterprise.
Acquia will provide technical and project management expertise embedded with a Customer team and guide them through the implementation of an Acquia Cloud Platform Enterprise solution using Acquia’s proven approach, tools and methodology. The objective is to have the Customer operating effectively on their own using the best practices provided by the end of the engagement.
The scope of the Acquia Cloud Platform Enterprise Help and Advice offering includes the following:
Acquia will deliver the Acquia Cloud Platform Enterprise Help and Advice engagement over the course of approximately 20 consecutive weeks, with 8 weeks of support to get started and 12 weeks of guidance during the development phase. Services will be delivered by an Acquia Technical Architect (TA) and Program Manager (PM) over up to 850 total hours. Most services will be delivered remotely, with up to three (3) onsite meetings, as mutually agreed upon.
The Acquia Cloud Platform EnterpriseHelp and Advice for Experts offering is targeted at new or existing customers/partners who have experience with Acquia products and/or Drupal and need some assistance in implementing Acquia Cloud Platform Enterprise.
Acquia will provide technical and project management expertise embedded with a Customer team to guide them through the implementation of an Acquia Cloud Platform Enterprise solution using Acquia’s proven approach, tools and methodology. The objective is to have the Customer operating effectively on their own using the best practices provided by the end of the engagement.
The scope of the Acquia Cloud Platform Enterprise Help and Advice for Experts offering includes the following:
Acquia will deliver the Acquia Cloud Platform Enterprise Help and Advice for Experts engagement over the course of approximately 19 consecutive weeks, with seven (7) weeks of support to get started and 12 weeks of guidance during the development phase. Services will be delivered by an Acquia Technical Architect (TA) and Program Manager (PM) over up to 300 total hours.
Most services will be delivered remotely, with up to two (2) onsite meetings, as mutually agreed upon.
The Acquia Site Factory Help and Advice offering is targeted at new or existing customers / partners who have limited experience with either Acquia products or Drupal and need assistance in implementing Acquia Site Factory.
Acquia will provide technical and project management expertise embedded with a Customer team to guide them through the implementation of an Acquia Site Factory solution using Acquia’s proven approach, tools and methodology. The objective is to have the Customer operating effectively on their own using the best practices provided by the end of the engagement.
The scope of the Acquia Site Factory Help and Advice offering includes the following:
Acquia will deliver the Acquia Site Factory Help and Advice engagement over the course of approximately 29 consecutive weeks, with 9 weeks of support to get started and 20 weeks of guidance during the development phase. Services will be delivered by an Acquia Technical Architect (TA) and Program Manager (PM) for up to 1,100 hours, plus a one week Drupal Immersion for Developers Training (Bundle). Services will be delivered remotely, with up to four (4) onsite meetings as mutually agreed upon.
Acquia Site Factory Help and Advice for Experts offering is targeted at new or existing customers or partners who have experience with Acquia products or Drupal and need some assistance in implementing Acquia Site Factory.
Acquia will provide technical and project management expertise embedded with a Customer team to guide them through the implementation of an Acquia Site Factory solution using Acquia’s proven approach, tools and methodology. The objective is to have the Customer operating effectively on their own using the best practices provided by the end of the engagement.
The scope of the Acquia Site Factory Help and Advice for Experts offering includes the following:
Acquia will deliver the Acquia Site Factory Help and Advice for Experts engagement over the course of approximately 29 consecutive weeks, with nine (9) weeks of support to get started and 20 weeks of guidance during the development phase. Services will be delivered by an Acquia Technical Architect (TA) and Program Manager (PM) for up to 520 hours.
Services will be delivered remotely, with up to three (3) onsite meetings as mutually agreed upon.
Acquia will use its expert knowledge to evaluate a Drupal application for adherence to best practices. These best practices include application architecture, development standards and practices, static performance analysis, configuration management, and security. The review will be delivered remotely over five (5) days. The scope of the review will include the following:
Within five (5) business days after the conclusion of the audit, Acquia will deliver a Application Review Report that includes our audit findings, Acquia recommendations for improvement in each of the areas evaluated, and a high-level estimation to complete this remediation.
Acquia will use its expert Drupal knowledge to evaluate a Drupal application for adherence to Drupal best practices. These best practices include architecture, development standards and practices, static performance analysis, configuration management, and security. The review will be delivered remotely over five (5) continuous business days.
The scope of the review will include the following:
Acquia will deliver a Application Review Report that includes our audit findings, Acquia recommendations for improvement in each of the areas evaluated, and a high-level estimation to complete this remediation. Following the audit, an Acquia delivery team consisting of an offshore project manager, technical architect and developer will complete one two-week sprint with up to 120 development hours to address issues identified in the report. Issues will be addressed as time allows.
Acquia does not guarantee that all issues will be addressed within the allotted budget. Customers may purchase additional development capacity as needed.
Acquia Site Factory Application Review and Training educates customers about Acquia Site Factory, helps Customers migrate their existing Drupal application to Acquia Site Factory, audits the website for compliance with Acquia Site Factory best practices, and provides recommendations for modifying Drupal to work with Acquia Site Factory. The Acquia Site Factory Application Review and Training provides total of 15 continuous business days, delivered as follows:
Application Review: Acquia will evaluate an existing Drupal application for adherence to Acquia Site Factory best practices. These best practices include application and content architecture, development standards and practices, and configuration management. The review will be delivered over five (5) days. The scope of the review will include the following:
Acquia will deliver a Application Review Report detailing modifications to the application to meet Acquia Site Factory best practices.
Acquia Site Factory Development Readiness Training will enable the Customer’s development team to use Acquia Site Factory to manage a Drupal multisite codebase. Consultants will provide an overview of multisite architecture in Drupal, and will conduct a hands-on walk-through of code management and deployment, using Acquia Cloud Platform CD, and Acquia Site Factory. The Acquia Site Factory Development Readiness Training will be delivered over ten (10) days.
Acquia will work with Customer’s development team (up to 5 people) to prepare them to build an application on Acquia Site Factory. Acquia will provide hands-on training and guidance to architect a code deployment process that includes continuous integration and automated testing. Development Readiness Training will be interactive with hands-on exercises, and in the case of Drupal may cover the following example topics:
Migration and launch of functioning end user-facing websites is not included. Development work to modify the Drupal application so that it works on Acquia Site Factory is available by purchasing the Implementation Sprint Add-on.
Acquia will define a technical architecture for a new single-site build on Acquia Cloud Platform Enterprise . An Acquia consultant will deliver Architecture Planning over the course of (7) consecutive days including up to three (3) days onsite.
Architecture Planning includes:
Within five (5) business days after the conclusion of the workshop, Acquia will provide an report describing the recommended technical architecture.
Advanced Architecture Planning is designed to define a technical architecture for a new platform build, large website build, or build with multiple products. An Acquia consultant will deliver Advanced Architecture Planning over the course of twelve (12) consecutive days, including up to five (5) days onsite at the Customer location, unless otherwise agreed to by Customer and Acquia.
The scope of Advanced Architecture Planning includes the following:
Within five (5) business days after the conclusion of the engagement, Acquia will provide a report describing the recommended technical architecture.
Acquia will work with Customer’s design and development teams (up to 5 people) to prepare them to build a Drupal application with Acquia Site Studio on Acquia Cloud Platform. Acquia will provide hands-on training and guidance to implement Acquia Site Studio on a new Drupal application. Acquia Site Studio Readiness Training will be interactive with hands-on exercises which may cover the following example topics:
Acquia will deliver the training over the course of six (6) consecutive business days including up to two (2) days onsite.
Acquia will define requirements and set a scope, timeline, and budget for the development of an application using Acquia products. Two Acquia consultants will deliver the Discovery over the course of 9 consecutive business days, with up to four (4) days onsite, unless otherwise agreed by Customer and Acquia.
The scope of the Discovery includes the following:
Within five (5) business days after the conclusion of the Discovery, Acquia will provide the Customer with a Discovery Report.
Acquia will conduct an Advanced Discovery to define requirements and set a target, timeline, and budget for implementing a complex application on Acquia Cloud, Acquia Site Factory or a combination of Acquia products. Two Acquia consultants will deliver the Discovery over the course of 15 consecutive business days, with up to five (5) days onsite, unless otherwise agreed by Customer and Acquia.
The scope of the Discovery includes the following:
Within five (5) business days after the conclusion of the Advanced Discovery Acquia will provide the Customer with a Discovery Report.
Acquia will provide expert help and advice related to the Acquia platform.
This engagement may cover one or more of the following topics:
On a weekly basis, Acquia will provide the Customer with a written weekly update. Acquia will deliver up to 80 hours of consulting over 8 weeks.
Travel and expenses, if needed, will be billed separately.
Acquia will provide expert help and advice related to the Acquia platform.
This engagement may cover one or more of the following topics:
On a weekly basis, Acquia will provide the Customer with a Weekly Findings and Status Report. One or more Acquia consultants will deliver up to 240 hours of remote consulting over 16 weeks.
If required, travel and expenses will be billed separately.
The Customer Health Check provides customers with a complete review of the quality, security, and performance of a Drupal application on the Acquia platform. The Customer Health check combines an Application Review, Security Audit, and Performance Audit and Load Test to provide Customers with a complete assessment of the health of their application.
Services will be delivered remotely over 4 weeks and conclude with the delivery of a Customer Health Check report.
Application Review: Acquia will use its expert Drupal knowledge to evaluate a Drupal application for adherence to Drupal best practices. The scope of the review will include the following:
Security Audit: Acquia will audit and analyze a Drupal application for potential security vulnerabilities. The scope of the audit will include the following:
Performance Audit and Load Test: Acquia will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify performance gaps (up to 3 tests for 5000 concurrent users each). Once the gaps are identified, Acquia will perform a static analysis of the codebase in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues so that the Customer can ensure its performance meets or exceeds expectations when deployed. The Acquia Performance Audit is designed for fully Drupal implementations of marketing, brochure, and low- to mid-volume publishing sites and will be delivered remotely over ten (10) business days. Performance Audits for applications which are decoupled, e-commerce focused, centered on high-volume content publication, or which require load testing in excess of 5000 users require a custom engagement.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the Customer Health Check, Acquia will provide the Health Check Report.
Acquia will work with Customer to conduct Future State Evaluation and Planning to analyze the Customer’s current technical platform and business performance and to provide recommendations on how Acquia solutions can get them to the next level of technical and/or business objectives. An Acquia consultant will deliver Future State Evaluation and Planning over the course of 10 consecutive business days, with up to three (3) days onsite.
The scope of Future State Evaluation and Planning includes the following:
Within five (5) business days after the conclusion of the workshop, Acquia will provide a document outlining the Customer’s current functional and technical state and the proposed future state.
Acquia will audit and analyze a Drupal application for potential security vulnerabilities. Acquia will review application architecture, development standards, and adherence to Drupal security best practices.
The audit will be delivered remotely over five (5) days and will result in an audit report and a high-level estimation if remediation is needed.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the audit, Acquia will deliver a Security Audit Report that includes our audit findings, Acquia recommendations for improvement in each of the areas evaluated, and a high-level estimation to complete this remediation.
An Acquia consultant will deliver an Acquia DAM Success and Strategy workshop over the course of (5) consecutive business days including up to two (2) days on site. The goal of the workshop is to recommend a data architecture and best practices for using Acquia DAM with the Customer’s Drupal website. The workshop will elicit and validate the business needs and requirements that will drive effective use and future implementation of Acquia DAM. This includes:
Within five (5) business days after the conclusion of the workshop, Acquia will provide a report documenting decisions and recommendations.
Acquia will audit and analyze a single application for potential performance issues. Acquia will first use automated testing to analyze the performance characteristics of the application and identify performance gaps (up to 3 tests for 5000 concurrent users each). Once the gaps are identified, the consultant will perform a static analysis of the codebase in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues so that the Customer can ensure its performance meets or exceeds expectations when deployed.
The Acquia Performance Audit is designed for fully Drupal implementations of marketing, brochure, and low- to mid-volume publishing sites and will be delivered remotely over ten (10) business days. Performance Audits for applications which are decoupled, e-commerce focused, centered on high-volume content publication, or which require load testing in excess of 5000 users require a custom engagement.
The scope of the audit will include the following:
Within five (5) business days after the conclusion of the Performance Audit, Acquia will deliver a Performance Audit Report that includes our audit findings, Acquia recommendations for improving performance, and a high-level estimation to complete this remediation.
Acquia Launch Readiness combines a Security Audit, Performance Audit, and Load Testing (up to 3 tests for 5000 users each). Acquia Launch Readiness is designed to help ensure that the Customer’s Drupal application is ready for launch on the Acquia Platform. The audit is designed for fully Drupal implementations of marketing, brochure, and low- to mid-volume publishing sites and will be delivered remotely over fifteen (15) days and will result in an audit report and a high-level estimation if remediation is needed. Performance Audits for applications which are decoupled, e-commerce focused, centered on high-volume content publication, or which require load testing in excess of 5000 users require a custom engagement
An Acquia Drupal Security Specialist will audit and analyze the application for potential security vulnerabilities. The Security Specialist will review architecture, development standards, and adherence to Drupal security best practices.
An Acquia Drupal Performance Specialist will audit and analyze a single application for potential performance issues. The Performance Specialist will first use automated testing to analyze the performance characteristics and identify performance gaps (up to 3 tests for 5000 concurrent users each). Once the gaps are identified, the Performance Specialist will perform a static analysis of the codebase in order to identify the cause of the performance gaps. If substantial issues are uncovered during testing, Acquia will propose recommendations and high-level estimations to remedy these issues so that the Customer can ensure its performance meets or exceeds expectations when deployed.
The scope of Launch Readiness includes:
Within ten (10) business days after the conclusion of Launch Readiness, Acquia will deliver a Security Audit Report as well as a Performance Audit Report that includes our audit findings, Acquia recommended remediations, and a high-level estimation to complete this remediation.
Customers can purchase additional load tests in quantities of up to three (3) tests for up to 5,000 concurrent users. Load Testing Add-on must be purchased with either the Performance Audit and Load Test or Launch Readiness engagements and must be completed concurrently with said Services.
Professional Services are subject to the applicable Agreement and the Order or SOW between Customer and Acquia, and the payment of all applicable fees.
Customer acknowledges that Acquia’s ability to perform the Professional Services depends upon Customer’s fulfillment of the following obligations and project assumptions.
Customer Responsibilities: Customer shall:
Professional Services do not include any associated costs with provisioning hardware for Customer. In the event a server is required for the performance of Professional Services, Customer agrees to pay Acquia the associated hardware costs at Acquia’s then current list price.
Change Management: Revisions to the scope of the Professional Services described in an Order or an SOW shall be handled through a change order. Acquia will have no obligation to begin work on any change order that has not been approved and executed by each party.
Performance: Any tasks identified in an SOW are intended merely to describe a resource plan only and the scope of work that may be provided by Acquia. Acquia will provide only those services as directed and requested by Customer and only as time allows. Acquia will use good faith efforts to complete the services described in an SOW and does not guarantee that such services will be completed within the allotted hours or days set forth in an SOW or otherwise approved by Customer pursuant to a change order. Any delay in Acquia’s performance that is caused by Customer or a third party not under Acquia’s control will result in an extension of the applicable estimated time frame, with a commensurate extension of the time and fees required.
Rescheduling: Customer may, without penalty, reschedule the Professional Services with a minimum of two (2) weeks advance written notice to Acquia. Once the Acquia team has been scheduled with Customer, should Customer provide Acquia with less than two (2) weeks advance notice of Customer’s request to reschedule the Professional Services, Customer will be charged rescheduling fee equal to 50% of the Fees set forth in the Order or SOW (the “Rescheduling Fee”) plus, if applicable, any travel expenses already incurred by Acquia. Acquia may waive the Rescheduling Fee if Acquia is able to redeploy the Acquia team to another engagement during the originally scheduled Professional Services period.
Acquia will provide the Professional Services described only if purchased by Customer, as indicated in the Order or SOW.
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