Last updated: July 15, 2020
Acquia Search is a Solr search service delivered as SaaS (Software as a Service) for Cloud Platform and Site Factory enabling Drupal website visitors to find and discover relevant content faster.
Acquia Search features are available within the following Cloud Platform Standard, Cloud Platform Enterprise, and Site Factory subscription tiers. The Product and Services Guide governs such Acquia Search features.
Product | Subscription Tiers |
---|---|
Cloud Platform Standard | Starter, Basic, Business, Premium |
Cloud Platform | Standard, Plus, Premium, Elite |
Cloud Platform Enterprise | Starter, Basic, Business, Premium, Elite |
Site Factory | Standard Entitlements, Elite Entitlements |
For purposes of this section, the following definitions will be used:
Customer must install the appropriate version of the Acquia Search Solr or Acquia Connector modules available from Drupal.org to connect the versions of Drupal supported by Acquia to Acquia Search.
Acquia Search is a Solr service accessed solely through Drupal modules. Customer doesn’t have direct access to the Solr administration user interface or the Solr API. The Acquia Search Solr endpoint URLs supported by Acquia are:
Endpoint URL | Authentication Required | Acquia Search Solr version |
---|---|---|
/solr/<Index>/select |
Yes | All |
/solr/<Index>/elevate |
Yes | All |
/solr/<Index>/terms |
Yes | All |
/solr/<Index>/suggest |
Yes | All |
/solr/<Index>/analysis |
Yes | All |
/solr/<Index>/update |
Yes | All |
/solr/<Index>/extract/tika |
Yes | All |
/solr/<Index>/admin/file |
Yes | All |
/solr/<Index>/admin/luke |
Yes | All |
/solr/<Index>/admin/mbeans |
Yes | All |
/solr/<Index>/admin/system |
Yes | All |
/solr/<Index>/admin/stats.jsp |
Yes | All |
/solr/<Index>/admin/ping |
No | All |
/solr/<Index>/schema |
Yes | Solr 5 or later |
Acquia Search doesn’t support real-time or near-real-time search. Regardless of how frequently the customer indexes documents into Acquia Search, Acquia Search will require a variable number of minutes before the documents are searchable through the Index.
Shared Acquia Search entitlements are available through Cloud Platform and Site Factory subscriptions. Entitlement limits are based on the sum of all queries and the maximum index size per subscription.
2.4.1. Shared Acquia Search for Cloud Platform Professional and Cloud Platform Enterprise Subscriptions
Starter | Basic | Standard | Plus | Business | Premium | Elite | |
---|---|---|---|---|---|---|---|
Maximum Search Queries per month | 15K | 45K | 45K | 85K | 85K | 850K | 4200K |
Maximum Index Size | 250 MB | 750 MB | 750 MB | 1500 MB | 1500 MB | 2500 MB | 5000 MB |
Maximum Document Count | 25K | 75K | 75K | 150K | 150K | 250K | 1MM |
2.4.2. Shared Acquia Search for Site Factory Subscriptions
The limit on Queries and the Index Size are per Subscription.
Standard Entitlements | Elite Entitlements | |
---|---|---|
Maximum Search Queries per month | 850K | 4200K |
Maximum Index Size | 2500 MB | 5000 MB |
Maximum Document Count | 250K | 500K |
2.4.3. Shared Acquia Search for Developer Subscriptions
Acquia has updated its Acquia Search product, and has discontinued the legacy Acquia Search product. Acquia will continue to provide access to Acquia Search for Developer subscriptions that were created prior to March 1, 2022. New subscriptions that require Acquia Search should speak to an Acquia representative about upgrading their solution.
Acquia Search entitlement limits can extend through add-ons if purchased by the customer, as indicated in the order.
2.5.1. Shared Acquia Search Add-ons
The shared Acquia Search add-ons increase the maximum index size allowed and the number of queries permitted.
Shared | Additional Queries Per Month | Additional Index Size | Additional Documents |
---|---|---|---|
Micro | 5K | 100 MB | 10K |
Small | 15K | 250 MB | 25K |
Medium | 45K | 750 MB | 75K |
Large | 85K | 1500 MB | 150K |
XL | 420K | 2500 MB | 250K |
2.5.2. Dedicated Acquia Search Add-ons
Dedicated Search add-ons entitle a dedicated Search deployment in a single region where Acquia Search can be provisioned according to the following capacity limits:
Dedicated | Maximum Queries Per Month | Maximum Index Size |
---|---|---|
Tier 1 | 5MM | 5 GB |
Tier 2 | 15MM | 15 GB |
Tier 3 | 50MM | 50 GB |
Tier 4 | 100MM | 100 GB |
Customer is entitled to the following number of indexes based on their Drupal applications.
Cloud Platform Standard | Cloud Platform and Cloud Platform Enterprise | Site Factory | |
---|---|---|---|
Maximum Number of Indexes per Subscription | 1 | (# of Databases) x (# of Environments) | (# of Environments) One Index per Site per Environment |
This service level policy governs the use of Acquia Search under the terms of the applicable order between Acquia and customer available at Service Level Policy - Product Guide, with the exception of the following other service commitment exclusions:
For any partial calendar quarter during which the customer subscribes to the services, availability will be calculated based on the entire calendar quarter, not only the portion for which the customer subscribed.
Customer’s subscription to Acquia Search includes unlimited diagnosis support as described in the Supportability Matrix in the Support Users Guide. Customer can contact Acquia Support in accordance with the Support Users Guide and in accordance with stated Urgency Levels. Initial response times for support requests vary on the urgency level and customer’s subscription tier as described in the Support Users Guide.
Acquia Search is delivered to the customer from the following Data Center:
The data center region is physically remote from Acquia’s office facilities. A disaster affecting one or more of Acquia’s offices would not impact the availability of Acquia Search. Acquia Search supports single-region deployment for each customer.
In the event of a data-loss event, the customer must reindex their site to regenerate the index and ensure their index is up-to-date.
Acquia reserves the right to enforce maximum search queries per month limits on customer applications as set forth in the product documentation (each a “Search Queries Limit”).
In the event Acquia becomes aware a customer’s application is exceeding its allocated search queries limit as described in Section 5.1 above, Acquia will notify the customer and will take reasonable actions to increase such search queries limits in an effort to maintain website search availability. Customer agrees that Acquia, in its reasonable discretion, may unilaterally increase search queries limits to the best appropriate Acquia Search tier, including moving the customer site(s) from shared Acquia Search to dedicated Acquia Search, available at Acquia’s then current rates. Unless otherwise agreed, such additional search queries limits will remain provisioned for the remainder of the subscription term. Customer agrees to pay for such additional limits for the remainder of the term.
Acquia reserves the right to:
Each Acquia Search entitlement includes specified limits on the maximum size of the Index.
In the event Acquia becomes aware that the customer has reached, or may reach, its maximum index size limit as described in Section 5.3 above, Acquia will notify customer and will take reasonable actions to increase the index capacity in an effort to maintain website availability. Customer agrees that Acquia, in its reasonable discretion, may delete data from the customer’s non-production Indexes and / or unilaterally increase index size limits to the best appropriate Acquia Search tier available at Acquia’s then current rates. Such increased index size limits will remain provisioned for the remainder of the applicable subscription term and the customer agrees to pay for such increased index size limits for the remainder of such subscription term. Acquia reserves the right to not increase index size limits if the customer has any outstanding accounts receivable due under its account.