Information for: DEVELOPERS   PARTNERS

Known issues in Cloud IDE

This page describes any known issues with Cloud IDE.

If you encounter any difficulties with Cloud IDE, contact Acquia Support for assistance.

Creating a Cloud IDE may time out due to DNS propagation

Cloud IDE will try to wait several minutes until DNS propagation reaches you, but will time out eventually.

Workaround: Change your DNS servers to Google, or to Cloudflare to have better DNS propagation.

Redirecting to the Single Sign-On portal can return an error 500

Cloud IDE users can run into an error 500 when being redirected to the Acquia Single Sign-On portal ( after the session has expired. This is most visible when a Cloud IDE is getting out of hibernation after it’s been idle for more than four hours.

Searching text in the IDE Terminal doesn’t work

When hitting CTRL+F on Windows/Linux or CMD+F on the Mac, you can search for a string in the Terminal output. This feature doesn’t work at the moment and this is on the roadmap to upgrade Theia (the IDE user interface) to its latest version, which will fix the issue.

Sending emails from Cloud IDE doesn’t work

Sending emails from Cloud IDE is not currently supported. As a workaround, you can use an external SMTP relay.

SimpleSAMLphp is incompatible with Cloud IDE

Acquia is aware of limitations that make SimpleSAMLphp incompatible with Cloud IDE. The lack of a creds.json file and file directory structure differences are known issues that Acquia is working on addressing.

Dark Reader browser extension runs into API limits

The Dark Reader browser extension (Chrome / Firefox) increases the number of HTTP requests per page load as it analyzes images and sends them to a third party to see if the colors should be inverted. This results in too many API requests to the IDE proxy and display the following error:

    "error": "rate_limit_exceeded",
    "message": "You have reached the maximum number of requests to the API. Please try again later."

Vimium browser extension might break the IDE functionality

The Vimium browser extension (Chrome / Firefox) provides keyboard shortcuts for navigation and control in the browser. It might break the IDE functionality, such as the Vim editor in the terminal. Acquia recommends disabling the Vimium browser extension by creating a rule.

To create a rule, go to Vimium Options, and add the following URL in the “Patterns” field. Click Add Rule, and then click Save Changes.


Issue while creating an IDE

While trying to create an IDE by using the acli ide:create command, you might get an IDE URL on the terminal window instantaneously. However, clicking the error results in a 403 error page. Additionally, if the IDE loads immediately, the env |grep AH command may return variables with values: 00000000000.

Workaround: It is observed that the parameters are getting set because of lag and the IDE will be available on the same URL within 10-15 minutes without doing any extra configuration.