Information for: DEVELOPERS   PARTNERS

Executing a journey

After you have created a Customer Journey.

In order to execute the complete Customer Journey you should make sure that you have completed everything on this check list:

  • Journey Map Created
  • Metrics and Goals Created
  • Metrics Associated with journey steps in the journey map
  • Graphs Created
  • Graphs Associated with journey steps

After all of the steps above have been completed you are ready to deploy your customer journey and have it run in a lights out mode. In the Journey window, ensure that you don’t have any journey step selected, the right hand panel has two modes: Design and Execution. Ensure that Execution is selected.

The Journey Execution panel shows the current state of all of the valid deployable graphs linked to this journey. This is all of the graphs that have been associated with customer journey steps.

The whole customer journey and all of the associated graphs can be deployed at once by pressing the Deploy button. Deploying graphs from here is exactly equivalent to deploying graphs from the admin page. If you have more than one environment the state of the graphs in each environment will be shown.

When the journey starts to execute the metrics will update. Again if you have more than one environment a drop down will be shown within the Associated Metrics panel in the right hand part of the journey map and also in the metrics tab in the project page.