Acquia Journey has a customer Journey Mapper that enables you to create visual representations of the customer experience, mapping it to the underlying graphs that execute and support the customer journey. Each customer journey can be associated with many graphs, metrics, and goals, and can also be saved as templates to be reused in separate projects.
In the Journey Mapper view, if a node is associated with a certain metric, it can be expanded and brought up to show a graph that depicts how the metric has changed over time, making a visual graph that can be shared with others.
To view a journey map for an existing project, perform the following actions:
In the Journey Mapper view, Acquia Journey displays journey steps to the left, and displays several editing panes on the right.
The editing panels contain possible journey steps that can be used to describe or represent each of the steps in the customer journey. Journey steps can be customized with color, icons, and styling to meet your project’s needs.
Acquia Journey has several types of available steps that you can use to help you customize your customer journey, such as:
For information about how to draw and annotate a journey, see Creating a journey map for information on how to draw and annotate a journey.
Several features in the Journey Mapper are included in the icon bar above the journey canvas, including on the following:
When the Show pinned metrics option is selected, items with metrics will display an expand icon in the bottom-right corner of the Journey step icon. Click the expand icon to view the graph for that Journey step.