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Known Issues in Acquia Lift

This page describes known issues for Acquia Lift. For a listing of known issues for each component of Acquia Lift, select from the following list:

Use the following icons to identify the applicable client versions for issues:

  • D8 – Applies to Drupal 8
  • D7 – Applies to Drupal 7

Known issues in Content Hub

See also the list of supported and unsupported modules for Content Hub.

  • D8 Drupal 8.6 requires Acquia Content Hub 8.x-1.30 or greater

  • D8 Content Hub client for Drupal 8 requires Drupal 8.4 or greater
    The Content Hub client for Drupal 8 requires Drupal 8.4 or greater, and isn’t compatible with previous Drupal versions.

  • D8 Downgrading from Acquia Content Hub 8.x-2.x to 8.x-1.x
    If you have upgraded to Acquia Content Hub 2.x, and then downgrade to 1.x, you may receive an error message when attempting to use Drush like error Class \Drupal\acquia_contenthub\Commands\AcquiaContenthubCommands does not exist. See this issue for details.

  • D7 D8 No operability between Drupal 7 and Drupal 8 websites

    • All websites in a Content Hub installation must be on the same major version of Drupal.
    • Content can’t be shared between Drupal 7 and Drupal 8 websites.
  • D8 The discovery page doesn’t have a select-all option
    You must select one item of content at a time.

  • D8 Administrative users must ensure that they do not override the REST configuration entity types created by Content Hub
    Overriding these entities can remove saved Content Hub filters.

  • D8 Webhook registration sometimes fails when saving
    Workaround: If this occurs, retry and it should eventually save.

  • D8 Websites using Content Hub must be fully HTTP or HTTPS
    Mixed-mode websites will experience difficulties when using any version of Content Hub.

  • D8 Acquia Cloud Site Factory subscribers who clone content may encounter problems when attempting to publish the cloned content to Acquia Lift

  • D7 D8 Password protection using .htaccess
    Websites using Content Hub in development or staging environments that protect those environments using .htaccess password protection may have difficulties synchronizing content. To prevent issues, Acquia recommends that you whitelist both your webhook URL and the path. The path is based on your installed version of Drupal:

    • Drupal 8: /acquia-contenthub/*
    • Drupal 7: content-hub/*

    For information about using Content Hub with the Shield module, see Modules to use with Content Hub.

  • D7 D8 Auto synchronization fails when entities in field collections have translations
    Synchronization of content does not work properly when Field collections are enabled on publisher and subscriber Content Hub websites, and where Entity translations are only in use on the publisher website. Field collections are not translatable in all use cases.

    The common use case is to leave the field collection field untranslatable and set the necessary fields inside it to translatable. There is a known issue where a host can’t be translated unless it has at least one other translatable field, even if some fields inside one of its field collections are translatable.

    Workaround: Errors are partially handled in Content Hub release 1.11.0, and Content Hub indicates in the user interface that this configuration is not supported. Users may continue to experience problems when using translation and Field collections.

  • D7 Issue when editing filters for websites with large numbers of tags
    If you have a large number of tags (800 or more), the filter controls may stop working when you save a filter.

    Workaround: Reload the content discovery page.

  • D7 D8 Error when editing Views filters
    When you edit a saved filter in Content Hub, the filter controls may stop working. You may receive AJAX errors when using exposed filters.

    Workaround: Upgrade the Views module to 7.x-3.13 or greater. If you must continue to use Views version 7.x-3.11 with your website, apply the patch described in issue 1809958 on

  • D7 D8 Valid webhooks fail to register
    If the server hosting the publishing or subscribing website is not keeping correct time, webhook registration can fail with the following error message: There was a problem trying to register Webhook URL [URL]. Error Code = 4005: The provided URL did not respond with a valid authorization.

  • D7 D8 Metatag module does not export from URL with trailing slash
    When using the Metatag module, Content Hub may not export content if you include a trailing slash when using the -l parameter with Drush.

    • Correct usage

      drush -l queue-run acquia_contenthub_export_queue

    • Incorrect usage

      drush -l queue-run acquia_contenthub_export_queue

  • D7 D8 Content Moderation and auto publishing conflicts
    Acquia Lightning and Content Moderation module users may experience issues with auto publishing in Content Hub. See Saving filters and publish settings.

Known issues in Experience Builder

If you encounter any difficulties with your Experience Builder subscription, contact Acquia Support for assistance.

  • Webpages with many defined slots or rules may return content more slowly.
  • Do Not Track cookies must be disabled or deleted manually. Learn more.

Known issues in Lift Profile Manager

If you encounter any difficulties with your Profile Manager subscription, contact Acquia Support for help.

  • When navigating a search query for customer accounts or segments, some users experience inconsistencies in the query list after navigating away and then returning.