Acquia Global Support features access to a large, professional network of expertise enabling you to get help and advice across our Digital Experience Platform (DXP) products.

About Acquia Support¶¶

Our Support team is committed to delivering expertise across all DXP products to help you succeed.

You can expect Support to understand your challenges and requirements and provide the best solution. Support is here to connect and guide you to the best solution. Our collaborative and engaged assistance provides actionable and practical advice with supporting documentation.

We provide exceptional support for every aspect of Acquia's comprehensive digital technology suite:

• Our Drupal experts empower your development team to make informed decisions by leveraging Acquia's extensive application offerings.
• Our marketing specialists help your team gain insights into your market using our unmatched tools that provide automation and data management,
• Our top-tier digital asset management team excels at bringing organization to the most complex environments.

For Drupal-hosted applications, Acquia Support includes direct support for:

• Acquia Cloud Platform
• Drupal core
• Drupal-contributed modules and themes

To resolve issues, Acquia Support may collaborate directly with an unparalleled 150 or more Drupal experts at Acquia in other departments, including Drupal core contributors, security team members, and contributed module maintainers.

For Acquia products, such as Customer Data Platform (CDP), Campaign Studio, and DAM, Acquia Support provides expertise in machine learning, customer personalization, marketing automation and analysis.

Acquia Global Support features access to a large, professional, global network of Drupal experts, which comprises the industry’s highest level of technical Drupal expertise.

Documentation¶

You can find technical information about Acquia’s products and Drupal in general on Acquia’s Product Documentation page. You can also go to Acquia’s Support Knowledge Base where you can troubleshoot common problems and known issues, find answers to common technical questions, find best practices, tips and tricks, development, and hosting guides that will help you complete your tasks. Acquia recommends you search this documentation for answers to your questions before contacting Acquia Support.

Acquia Support online resources¶

The following online resources are available to help you as you interact with Acquia Support:

• Support Users Guide
• Acquia’s Support Knowledge Base
• Create a Support ticket
• About Acquia billing
• Software end-of-life schedule
• About the Acquia Status Page (includes the link to the Acquia Status page)
• Billing FAQ