Known issues¶

This page describes known issues for Personalization.

If you encounter any difficulties with your Personalization subscription, contact Acquia Support for help.

• Content Hub 2 users can’t use the Most viewed content algorithm in Personalization
  If the Most viewed content algorithm is selected for a Content recommendation rule, the filter will use the Most recent content algorithm. Workaround: Use the Most recent content algorithm.

• Webpages with many defined slots or rules may return content more slowly.

• Do Not Track cookies must be disabled or deleted manually. Learn more.

• When navigating a search query for subscriber accounts or segments, some users experience inconsistencies in the query list after navigating away and then returning.

• Segment names containing special characters, such as ™ may not be visible within reports and should be avoided.

• CloudFlare users may encounter problems launching Experience Builder if strict Threat Score blocking is enabled.

  To resolve this, create a Firewall Rule in Cloudflare that only fires if the URL contains acquia-lift-token to allow traffic flow.