To efficiently troubleshoot subscriber websites, update modules, and implement fixes, Acquia Support requires several tools and Drupal modules. The absence of these tools and modules can delay the delivery of Acquia Remote Administration (RA) services.
Acquia’s security update automation has specific requirements. Ensuring your website complies with these requirements will ensure the efficient delivery of security updates.
For Acquia to have access to your websites, be aware of the following:
Subscribers must give Acquia administrative-level access to all systems and accounts required to perform RA tasks.
Acquia will perform RA services from its own premises using remote electronic access to subscriber’s systems and accounts.
Acquia requires access to one or more development or testing servers to ease the testing and deployment of updates in connection with this service.
Acquia will assist with configuring two QA, development or test servers to support the test and deployment process using a code repository and revision control.
Acquia will deploy a Environment for each subscription which is used solely for the deployment of automated security updates by Acquia.
To administer your website from the user interface, Acquia requires an administrative-level user account on your Drupal website.
Acquia requires full access to your Acquia version control system (VCS) repository.
For Site Factory subscribers only, Acquia requires a list of representative websites to stage, as described in Special considerations for Site Factory.
RA has the following requirements for Drupal and its associated modules.
The Drupal Core version can be one version behind the latest one, but not older than that. For example, if the latest version is 9.2.x, then 9.1.x is supported, but 9.0.x and earlier are not.
Each RA subscription may contain a single installation of Drupal. Multiple installations of Drupal in one codebase isn’t supported.
The Drupal installation must be located in
symlinked docroot directory (typically to a
If you have a multisite that is dedicated to local development, Acquia
recommends using a naming convention like
or using DevDesktop to create a local multisite directory with a name like
[multisite_name].dd. If the RA automated update process encounters a
multisite directory with a name that ends in
.dd, it will
not attempt to copy databases for or run Drush commands against these
If you are using configuration management, ensure that you export the updated configs after Remote Administration provides you with an update branch. You can commit the updated configs to the RA branch and they will be included in the tag that RA creates during Step 2 of the update process.
Acquia strongly encourages the implementation of Drupal best practices regarding module installation.
The default location of contributed modules must be
[reponame]/docroot/sites/all/modules for Drupal 7.x websites or
[reponame]/docroot/modules for websites running Drupal 9 or later.
Modules can be sorted into
custom if desired.
Modules which must be available to only one Drupal 7 website within a
subscription can be installed in
[reponame]/docroot/sites/sitename/modules. This module will be
inaccessible to all other websites.
Duplicate modules must be avoided unless a particular website must use a specific module version. In this case, the module must be in the website-specific module folder, and must be locked to avoid automated updates.
Acquia RA has no specific module requirements for receiving updates. However, to assist with troubleshooting after the updates are applied, Acquia recommends enabling or installing the Syslog core module and it’s dependencies on each multisite in the Production environment, where you want RA to check for outstanding security updates.
Enabling the Syslog module writes several log messages to Acquia-hosted log files. This method saves database overhead if the Drupal database logging module (dblog) is disabled. For more information about logging, see About Cloud Platform logging.
As RA doesn’t cover modified core or contributed modules, Acquia recommends you implement any customizations using custom modules or theming files. This allows the RA team to implement updates, while allowing the subscriber development team to change custom code without any loss of modifications.
If your website requires modification of Drupal core, or contributed modules, refer to Patching and locking modules to ensure your website remains compatible with Acquia security updates.
Drush is required by RA automation to apply both code updates for Drupal 7 websites and database updates for Drupal 7 and 9 websites. Acquia Support also uses Drush to troubleshoot and scan websites. Drush is required to work on all environments without error.
Any of the following items must not interfere with running Drush commands (such
drush pm-updatestatus or
customizations to the
customizations to contributed modules
Installations of Drupal 9.0.0 or later requires Drush 10 installation and
configuration in the website’s codebase. A symlink to Drush must be present in
vendor/bin if you have installed Drush using Composer.
Drupal core 9 or later, contributed modules, and distributions are increasingly reliant on Composer to manage dependencies. Although Drush will continue to be used to detect insecure modules, only Composer builds and updates will ensure dependencies are included in any Drupal core or contributed module update.
When updating a Drupal 9 website, the automated update process requires a
file located above the
docroot directory that includes references to all
your website dependencies like Drupal core and contributed modules. Acquia
doesn’t recommend changing the
located inside of the
docroot directory unless you are removing them. See
Acquia Automation: Composer builds for a full explanation of requirements.
During the initial RA setup process, Site Factory subscribers must give the RA team a list of five to ten domain names to be staged during future RA updates. To speed up delivery, the RA team will stage only the requested websites.
To change the domains staged during RA updates at least two business days before a planned update, contact Acquia Support to give your list of domain names.
Acquia recommends that you keep your Git repository as small as possible. The RA service clones repositories as part of the update process. Smaller repositories are faster to clone and easier to work with and maintain. Individual files in a repository should be limited 100 MB. If the size of the repository is larger than 1 GB, it can take a long time to backup or copy the database. To keep the overall size of the repository down, clear unnecessary or outdated files and commit history from the repository.
RA environments are provisioned on shared hardware with limited space. Maintaining a small, efficient Git repository is essential to RA’s ability to issue an update branch in a timely fashion. If an RA server is nearing capacity due to a large Git repository, the RA update process will not complete. This can prevent you from receiving RA security updates. You should periodically review the size of your Git repository to ensure that it is as small as possible.
For more information on reducing the size of your Git repository, see Removing large files from Git without losing history.
Acquia delivers RA services in English only. For multilingual websites, you must ensure the administrative back end for Drupal is in English. This will improve Acquia’s efficiency in troubleshooting and updating your website.
Acquia RA can’t support websites using continuous integration (CI) development practices, such as Pipelines, Jenkins, and Travis, where build artifacts are pushed to the Acquia-hosted Git repository. RA performs repository updates and examines tags for subscriber production code, and these processes aren’t compatible with continuous integration.
Acquia recommends you either ignore or decline automated update branches provided by RA Automation. To receive notifications about available security updates when they’re released, set your RA preferences to Inform only.
To track changes to your code, RA requires subscribers to use Git. RA won’t change code without Git in place. Acquia provides Acquia-hosted subscribers a full repository of their choice.
For recommendations about how to use version control, see Using the recommended workflow.
Acquia RA doesn’t support updates to websites that include private external Git repositories in their composer.json. Private external Git repositories are repos that require authentication in order to access them.
Acquia doesn’t offer RA services to subscribers who aren’t on the Cloud Platform.
The Acquia database include statement is required in the
for each multisite in the sites directory. For more information, see Working with databases.
Cloud Platform creates the
AURABot user in your organanization-level team
RA-BOT-team. This user is required for the smooth functioning of
the Remote Administration service that provides Drupal security updates to
your Cloud Next environments on a weekly basis. Ensure that you do not delete