Last updated: July 15, 2020
Commerce Manager connects the Acquia platform to the Customer’s eCommerce platform so that merchandisers can quickly and securely create unique tailored online shopping experiences that best represent their brand.
A Commerce Manager Subscription consists of the following components:
Either a single website on Cloud Platform Enterprise or number of websites permitted within the relevant Site Factory subscription, in a PCI Virtual Private Cloud.
For specific entitlements related to the portion of Commerce Manager (based on the corresponding level of Commerce Manager), see the relevant sections of the Acquia Product and Services Guide for Cloud Platform Enterprise or Site Factory.
Payment Card Industry Data Security Standard (PCI DSS) Compliant Environment (“PCI Environment”)
Acquia provides a PCI-compliant hosting environment as part of Commerce Manager. PCI DSS compliance applies to merchants and service providers that process, store, or transmit credit card data. PCI DSS is a multifaceted security standard that includes requirements for security management, policies and procedures, network architecture, software design, and other critical protective measures. This comprehensive standard helps organizations proactively protect credit card data that is transmitted or stored with this environment. Only those Customer applications built on the PCI Environment or via a dedicated PCI VPC Shield offering included with the applicable Commerce Manager subscription enjoy such PCI protections.
Acquia’s PCI Environment is reviewed and validated by a PCI Security Standards Council authorized independent Quality Security Assessor (QSA) on an annual basis to against the then-current PCI-DSS standards applicable to a Level 1 service provider. Customers are responsible for assessing and implementing applicable PCI Compliance requirements for their applications they built on the PCI Environment.
Support Services
Customer’s subscription to Commerce Manager includes unlimited diagnosis support for Commerce Connector Service, as described in the in the Support Users’ Guide. The Customer can contact Acquia support in accordance with both the Support Users Guide and the stated Urgency Levels. Initial response times for support requests vary on both the urgency level and Customer’s Subscription tier, as described in the Support Users Guide.