Last updated: August 5, 2025
Acquia Source powered by Drupal CMS ("Acquia Source") is an enterprise-grade SaaS platform that empowers site builders to build, launch, and manage modern digital experiences faster. Combining the flexibility of Drupal, Acquia’s security, and AI-powered content creation, it streamlines project delivery and reduces technical overhead. With a shared responsibility, partially managed platform, integrated optimization tools, and reusable site components, users can accelerate site launches, operate efficiently, and offer clients secure, scalable solutions—without the complexity of traditional CMS management.
Acquia Source Standard Entitlements | |
Sites | Up to 3 |
Views | 250,000 per month regardless of the number of sites |
Automated backup retention | 90 days per site |
Revision history extension | 90 days per site |
DB and file storage | 25GB of each included regardless of the number of sites |
AI tokens | 18M tokens* per site per year |
Bandwidth per month | Unlimited (fair use) |
Uptime | 99.95% |
Search | 85k searches and 85k records across all sites per month Drupal Search at launch; SearchStax when available |
Optional Add-Ons |
AI tokens per month (baseline: 18M tokens per site per year) |
Additional 25GB database storage |
Additional 25GB file server storage |
Acquia Source integrates seamlessly with Acquia's Digital Experience Platform and supports various third-party integrations to extend its capabilities.
Acquia Source can be used as a headless CMS to deliver content to:
Acquia Source includes native integrations with the following Acquia products and services:
Acquia Source provides several mechanisms for extending its functionality:
Acquia Source powered by Drupal CMS customers can utilize AI-powered content and component generation as a core feature to accelerate their build processes.
The primary Large Language Model (LLM) currently being used for AI features is Claude Sonnet 3.7 v2. Acquia reserves the right to update or change the LLM being used at any point providing there is continuity of service.
AI entitlements are made up of both input and output tokens. Acquia reserves the right to increase or decrease the tokens available. Any changes will be communicated before being made. AI tokens are shared across all Sites within a subscription. You can purchase an entitlement for additional tokens through your Account Manager.
Acquia takes measures to protect against abuse including but not limited to limiting usage based on AI tokens and other real time failure tracking. Acquia reserves the right to add additional protections against abuse.
Acquia Source provides AI-powered content generation as a tool to assist in speeding up build processes. While Acquia will make every effort to ensure that the output from the AI tools is accurate, it is the sole responsibility of the contracted party to check for legal compliance and suitability of the content before it is published on the platform.
As a Software-as-a-Service (SaaS) offering, Acquia Source has certain limitations and usage implications of which customers should be aware.
Regional Availability
Site Export
Customers have the option to export their Acquia Source site as a custom Drupal application. When exporting:
Acquia will use commercially reasonable efforts to make Acquia Source available for 99.95% during any calendar month during the applicable Subscription Term (the “Service Level Commitment”, as applicable).
Availability will be calculated per calendar month, as follows*:
where:
total means the total number of minutes for the calendar month.
non-excluded means the downtime/unavailability that is not excluded.
excluded means the Service Commitment exclusions defined below.
* The formula changes as applicable to the uptime SLA purchased by the customer.
Unavailability means that Acquia Source is unresponsive or responds with an error.
If and to the extent Acquia fails to meet the applicable Service Level Commitment or a calendar month, for each one-half hour of unavailability Customer will receive a one-day extension of their Subscription (each a “Service Extension”); provided (i) Customer informs Acquia within fifteen days of the purported outage providing a full description of the service interruption, including logs if applicable, and (ii) requests a Service Extension in writing (email acceptable). When Customer entitlement to a Service Extension is confirmed by Acquia in writing (through email or support ticket), Acquia will apply such Service Extension to the end of the then-current applicable Subscription Term. If Customer has accumulated Service Extensions during two consecutive months or three months in any six-month period, Customer may terminate the applicable Order upon seven days advance written notice to Acquia. In the event of an unavailability of Acquia Source that is directly attributable to flaws in Customer’s environment (including customers code) where, despite reasonable notification from Acquia that such flaws are adversely impacting availability and Customer fails to correct such flaws, then Acquia may terminate the applicable Order upon 30-days written notice to Customer. The Service Extension and termination rights constitute Customer’s exclusive remedy and Acquia’s sole liability and obligation for any failure to maintain the Service Level Commitment.
The Service Commitment does not apply to any unavailability, outage, suspension, or termination of:
In addition, unavailability of some specific features or functions within the website while other features remain available will not constitute Unavailability of the website, so long as the unavailable features or functions are not, in the aggregate, material to the website.
In the event of any outages described above, Acquia will use commercially reasonable efforts to minimize any disruption, inaccessibility and/or inoperability of the website in connection with outages, whether scheduled or not. Such efforts will include instances in another Availability Zone if available.
Acquia is committed to delivering industry-leading, reliable hosting services. Acquia’s policy regarding changes and updates to infrastructure in use by subscribers is to make the changes with as little subscriber impact as possible. Delivering these services requires, on occasion, system maintenance.
Acquia Source is built on Acquia Cloud Platform. The Cloud Platform Enterprise 99.95% SLA applies to unscheduled downtime and does not include scheduled maintenance downtime.
Acquia Cloud Platform Enterprise high availability cloud architecture ensures the vast majority of system maintenance takes place without impact to services.
Acquia notifies subscribers at least 48 hours in advance of a scheduled system maintenance that carries a risk of website downtime. This maintenance is scheduled from 11:00 PM (23:00) to 7:00 AM (07:00) local time for the application’s service region.
From time to time, a website or infrastructure emergency may require immediate maintenance. Acquia reserves the right to perform emergency maintenance to correct website problems, address critical security issues, and respond to critical alerts. Reasonable efforts will be made to avoid website downtime.
Acquia Support will implement customer-requested changes that carry a risk of outage at a time mutually agreeable to the customer and Acquia.
Acquia ensures application availability and provides unlimited support for infrastructure issues that impact application availability or functionality as outlined in the documentation. Acquia will also address how-to and best-practice questions to assist customers in obtaining the most value from the product.
Acquia offers guidance for custom code in the user documentation. Acquia will not troubleshoot custom code unless the customer is seeing unexpected behavior. When customers are seeing unexpected behavior, Acquia will make reasonable efforts to troubleshoot in collaboration with the customer. Additionally, Acquia provides guidance for creating and publishing content in the user documentation. Acquia will not troubleshoot creating and publishing content, unless the customer is seeing unexpected behavior. When customers are seeing unexpected behavior related to creating and publishing content, Acquia will make reasonable efforts to troubleshoot in collaboration with the customer.
Acquia Source leverages Acquia Cloud. The Cloud Platform will make hourly internal disaster recovery snapshots of Customer Data. Acquia will retain these snapshots on a diminishing schedule for three months. These backups will be used to restore Customer website(s) at another location within the same Region in the event of a total data center loss or a loss of multiple disk systems. Acquia will not provide Customer access to these snapshots.
Upon request made by Customer within 7 days of termination or expiration of the Subscription Services, Acquia will make Customer Data and Customer Sites available to Customer for export or download. At the end of such a 7-day period, Acquia will delete or otherwise render inaccessible any Customer Data and Customer Sites, unless legally prohibited. Acquia has no obligation to retain the Customer Data for Customer purposes after this 7-day post termination period. Acquia withholds the right to modify the exported site to protect intellectual property.
Acquia Source may include experimental features and capabilities that are made available to you for the purposes of evaluation and feedback. These are clearly labelled as “beta”, “Acquia Labs”, “non-GA”, “pilot”, or, “developer preview " in the interface. THESE SERVICES ARE NOT CONSIDERED "SERVICES" HEREUNDER AND ARE PROVIDED "AS IS" WITH NO EXPRESS OR IMPLIED WARRANTY AND ACQUIA SHALL HAVE NO INDEMNIFICATION OBLIGATIONS NOR LIABILITY OF ANY TYPE WITH RESPECT TO THE TRIAL SERVICES.
Security and compliance for Acquia Source is a shared responsibility between Acquia, our infrastructure providers (such as AWS), and our customers. Acquia Source provides a secure, scalable platform where customers can operate their unique sites through data model architectural patterns. Additional information regarding the Shared Responsibility Model may be found in Acquia’s Security Annex. To the extent of a discrepancy between this Product and Services Guide and the Security Annex as to the Shared Responsibility Model, this Product and Services Guide shall control.
Acquia is responsible for:
Customers are responsible for:
Infrastructure providers supply the physical hardware, network, and foundational cloud services. They are responsible for:
Date | Update |
August 5, 2025 | Adjusted details related to database backups. |
July 31, 2025 | Document published. |
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Wed Aug 13 2025 14:17:11 GMT+0000 (Coordinated Universal Time)