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Downloading log files

Logs are stored in a log directory on each server. Users can access these files at the `/mnt/logs location.


This path does not include the logs of the same day. Therefore, you must create a Support ticket and request the Support team to export the logs.


To comply with MLPS, logs are stored for a minimum of 180 days. If these logs are not available at /mnt/logs, create a Support ticket to have them retrieved from S3.

Log directory mapping




Include php-fpm access logs and the logs of Drupal watchdog

/mnt/logs/rds/<db name of environment>/slowquery

Include DB slowquery logs

/mnt/logs/rds/<db name of environment>/error

Include DB error logs


Include the logs of Solr instance


Include the logs of nginx